IT Helpdesk Service Monitoring

**Main Function** Responsible and has high initiative and analytical thinking to bridge, analyze, provide solutions to the gap between the needs of the Helpdesk Monitoring & Operation Strategy Division, especially for helpdesk and monitoring with technological solutions. Understanding how changes based on changes in processes, products, and services can...

**Responsibilities** - Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and software(s) for all employees according to company standard. - Establish vendor engagement, pricing and purchase SLA. - Set up IT assets and maintenance system to ensure ticketing, SLA, up to...

Monitoring ticket helpdesk dalam tools project management (SFDC) setiap hari. Menangani keluhan pelanggan Berkordinasi dengan team lead/ PM dalam pencarian Engineer untuk menyediakan solusi atau pertanyaan yang disampaikan melalui helpdesk ticketing Memastikan engineer tuntas dalam menyediakan solusi atau pertanyaan yang disampaikan oleh...

Provides Single Point of Contact Field Support. - Windows Services: Monday to Friday: 06.00 - 21.00 and Saturday, 08.00 - 14.00 WIB - Windows Services: Monday to Friday, 21:00 - 05.59 WIB - Follow up trouble Ticket from IT Services Desk - Follow Up to Field Support/Technical Support for second level trouble shooting - Acceptable to remote for trouble...

REQUIREMENTS Bachelor of Information Technology/Information System - Having experience as Helpdesk/SME - Has the initiative to solve problems and coordinate with another team - Having good communication skills - Available position: 5 slots - Project-Based: Jakarta - Indonesia RESPONSIBILITIES To monitoring the incidents/requests - To carry out...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

Monitor SLA, OLA, and achievement closely with related stakeholders and vendors Manage cataloque and SLA parameter in Helpdesk system. Provice data and report to related stakeholders in scope of ITTM systems and services. Understanding the contract or agreement between IT and related vendor, especially in Service Level Agreement (SLA) section. Monitor...

Deskripsi Pekerjaan: - Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Operasional IT - Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian - Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait - Melakukan Support terhadap user untuk...

COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...

What will be your main function and you will collaboration with: Field Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Field Troubleshooter is typically involved in resolution of callouts or other complex technical issues if the Technical Helpdesk...

Key Responsibilities Welcoming and responding effectively and quickly to requests/complaints received through the HR OSS Counter Primary point of contact for One Stop Services communication and clarity between HR to staff Explain to the staff regarding benefits, leave, payroll, medical leave, or any other HR policies and procedures Helping staff to get...

Provides technical assistance and support to customers Receives and answers, within well-established guidelines, to call center questions and complaints Answers users' inquiries regarding software and hardware operation to resolve problems Dispatches service requests on a day-to-day basis and escalates issues to 2nd level troubleshooters Maintain a...

Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end user devices, meeting room or town hall equipment - Responding in a timely manner to...

Job Descriptions: - Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction - Ensures the accuracy of the support / resolution provided by reviewing the...

Menyelesaikan keluhan dan masalah pertanyaan pelanggan dengan cara yang terorganisir dan akurat untuk memastikan kepuasan pelanggan.- Sebagai gerbang utama untuk tiket yang datang dari pelanggan dan melakukan proses tindak lanjut sampai dengan berhasil mengeskalasikan ke bagian/unit yang benar. - Follow-up ke unit lain untuk penyelesaian tiket. - Follow-up...

KUALIFIKASI PRIA atau WANITA Maximum umur 26 tahun Minimal Pendidikan D3 Diutamakan berpengalaman sebagai Customer service Mampu mengoperasikan komputer (windows) dan memahami Ms. Office. Mampu berkomunikasi dan presentasi dengan baik Berpenampilan menarik Bersedia bekerja shifting Terbiasa dengan target Sudah mempunyai SKCK JOBDESK Menghandle via by phone...

Job Description: Exception Handling Processing 1. Perform the handling of invoice exception cases including: 1.1 Invalid invoice details (company code, PO number, currency, etc.) 1.2 Suspected duplicate invoice 1.3 Information mismatch (company code, currency, unit of measure, etc.) 1.4 3-way match fail (example due to missing GR) 2. Acting as the...

**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** TI, Network Engineer **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting,...

**Job Purpose**:The purpose of the help desk in business is to resolve customer complaints and queries in an organized and accurate way to ensure customer satisfaction. Satisfied customers ensure a company’s long-term profitability. The efficient use of help desks is also known to aid businesses in enhancing their service quality and improving the skills...

Persyaratan Diploma / Bachelor's Degree from Computer Sciences, Information Technology or a related field preferred with minimum GPA 3.00 Minimum 2 years of working experience in the related field is required for this position **Required Skill(s)**: SQL, troubleshooting, networking, helpdesk, service desk, mobility In-depth knowledge of computer hardware...