Technical Helpdesk Troubleshooter

Provides technical assistance and support to customers Receives and answers, within well-established guidelines, to call center questions and complaints Answers users' inquiries regarding software and hardware operation to resolve problems Dispatches service requests on a day-to-day basis and escalates issues to 2nd level troubleshooters Maintain a...

IT Helpdesk - Bachelors degree in computer science, information technology, or a similar field - 3+ years working as IT Helpdesk or end user support - Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors - Excellent analytical and diagnostic skills - Advanced knowledge of help desk software and...

Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end user devices, meeting room or town hall equipment - Responding in a timely manner to...

Provides Single Point of Contact Field Support. - Windows Services: Monday to Friday: 06.00 - 21.00 and Saturday, 08.00 - 14.00 WIB - Windows Services: Monday to Friday, 21:00 - 05.59 WIB - Follow up trouble Ticket from IT Services Desk - Follow Up to Field Support/Technical Support for second level trouble shooting - Acceptable to remote for trouble...

**Responsibility and Scope of work**: Helpdesk will be layer 0 Handle Ticketing system OTRS Handle Phone (Ext 5) Shifting applied Provide technical assistance and support for incoming queries and issues, related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Ask questions to determine nature of...

IT Helpdesk - Maximum age 30 years - Minimum education SMK/D3/S1 from computer science, informatics engineering - Minimum 1 years experience in relevant position - Mastering operating systems and network systems - Analytical and problem solver - Able to operate computer,word,excel,power point, internet and computer hardware and software installation -...

**Job Descriptions**: - With minimum guidance from senior colleague and manager, responsible to develop and improve knowledge and technical skill in hardware and software used by company in order to provide solution to customer. Develop integrated collaboration within team to solve problems faced by internal users in order to achieve company's commitment to...

Troubleshooting jaringan pelanggan - Input gangguan ke ticketing system - Membuat laporan performance jaringan setiap bulan - Minimal Pendidikan : D3 (Administrasi, Management, Teknik Informatika/sejenisnya) - Diutamakan memiliki pengalaman sebagai Helpdesk - Bersedia WFO & WFH "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak...

2. Perform Initial Support for following nature of query: - Timeliness - Inaccuracy - Information Queries - Status Queries - Guidance Queries - Cancel Request 3. Escalate incident to level 2 Support Group for action e.g. complex technical issue, root cause analysis for late / inaccuracy. 4. Follow up on progress of incidents with status still open or...

**Job Descriptions**: - With full guidance from senior colleague and manager, Helpdesk Jr. is responsible to develop and improve knowledge and technical skill in hardware and software used by company in order to provide solution to customer. Develop integrated collaboration within team to solve problems faced by internal users in order to achieve company's...

COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...

**Job Requirements** - Experience in an upstream oil and gas company is preferable. - Intermediate in spoken and written Indonesian and English, proven with a minimum TOEFL score of 400 from a reputable institution like ETS (Educational Testing Service), for effective communication with internal and external stakeholders. - Strong computer literacy skills...

Deskripsi Pekerjaan: - 1. Support permasalahan/insiden/request untuk perangkat End User Computing seperti: - Hardware pc desktop, notebook, Mac, printer, scanner, proyektor, dll - Perangkat network lan-wan-wifi-internet, perangkat telekomunikasi Voip (IP-Phone / PABX), Wifi, & Client Switch 2. Support terkait dukungan troubleshooting aplikasi internal...

Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users' requirements. Monitoring internet connection troubleshooting in all branches if needed. Handle asset management, maintain inventory and liaise with vendors. Manage IT Network and VoIP Infrastructure, system monitoring and...

DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers...

Scope of Work Business as Usual: - Manage, maintain, and repair all problems related to technology experienced by users, both hardware (PC, Notebook, Printer, and Other End User Peripherals), software and standard Office Applications - Collaboration with all parties in the process of analyzing obstacles or problems to get to the causes. - Report all...

Broadcast Technical Operator is designed for agile individuals equipped with strong technical abilities to implement creative ideas into great broadcast outputs for both our project teams and customers. As part of Garena Production Team, you will explore multiple broadcast levels from virtual events to the real field of offline events such as esports. Job...

**Company Description** McEasy, a transportation management solution to simplify complex logistics operations. is looking for a **Customer Service Supervisor**_ _to join our ever-growing team! We are looking for individual who is able to handle escalations, supporting team member, and troubleshooting customer issues to effectively managing our services in...

Requirements: - Bachelor degree in computer science or information technology. - Prior experience in tech support, desktop support, or a similar role. - Attention to detail and good problem-solving skills. - Excellent interpersonal skills. - Good written and verbal communication. - Minimum 2 years experiences in the same field ( IT Technical Support ). IT...

**Location: Jakarta** **Job Responsibility**: - Install hardware and software for PCs, Laptops, Switch Hub, Routers, Microtic, and Printers - Install OS, standard software and supporting software required by users - Troubleshoot laptops, PCs and printers **Qualifications**: - Bachelor’s degree in Informatics Engineering / Management Informatics /...