IT Helpdesk Support
6 days ago
Reporting Directly to IT Service Delivery Specialist
- Serve as the first contact with customers who need technical assistance via available channels
- Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end user devices, meeting room or town hall equipment
- Responding in a timely manner to service issues and requests
- Keep record of problems and their resolution
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Follow-up with customers
- Prepare and ensure all meeting room equipment especially Townhall/Mondem equipment are running well
- Provide needed actions for onboarding as well as offboarding regarding the hardware, software, setup/revoke user accounts.
- Monitoring and maintaining computer systems and networks
**Requirement**
- Bachelor’s degree in computer science, information technology, or a similar field.
- 3+ years working as IT Helpdesk or end user support
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors
- Excellent analytical and diagnostic skills
- Advanced knowledge of help desk software and remote-access systems
- High-level communication skills
- Ability to troubleshoot complex hardware and software issues
- Patience and understanding
**Job Type**: Contract
Contract length: 12 months
Pay: Rp5,000,000 - Rp6,500,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (required)
**Education**:
- S1 (required)
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