IT Helpdesk

23 hours ago

Jakarta, Indonesia Aero Systems Indonesia Full time

Provides technical assistance and support to customers

Receives and answers, within well-established guidelines, to call center questions and complaints

Answers users' inquiries regarding software and hardware operation to resolve problems

Dispatches service requests on a day-to-day basis and escalates issues to 2nd level troubleshooters

Maintain a record of daily data communication transactions, problems, and remedial action

Job Requirements:
Senior High School (SMK/SMA)/Diploma/Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent

At least 1 year of working experience in IT Helpdesk or related position

Domicile in DKI Jakarta is prefered

Preferably can join immediately (ASAP)

Willing to be placed and work at our client (Kelapa Gading, North Jakarta)

Employment status will be under a third party (outsourcing)

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