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IT Support Helpdesk
3 weeks ago
Deskripsi Pekerjaan:
- Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Operasional IT
- Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian
- Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait
- Melakukan Support terhadap user untuk insiden ringan yang dapat di Solving melalui remote dan panduan
- Monitoring Insiden dan service request melalui Sistem Tiketing serta melakukan follow up terkait progress Tiket yang berjalan
- Melalukan Pembuatan Laporan Insiden dan Request bulanan yang tercatat pada Sitem Tiketing
Kualifikasi Personnel:
- Minimum Pendidikan D3 Diploma, Sistem Informasi, Teknik Komputer atau Pendidikan setara
- Pengalaman mínimal 1 tahun sebagai IT Servicdesk, IT Helpdesk
- Pengalaman dalam pemeliharaan dan troubleshooting perangkat keras dan perangkat lunak IT
- Memahami proses insiden / service request log by Ticketing System
- Memiliki skill komunikasi yang baik
- Responsif dan Proaktif dalam melakukan pekerjaan
- Disiplin dan Tepat Waktu
- dapat berbahasa Inggris lebih diutamakan
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