2023 Helpdesk/monitoring

Owns overall responsibility for the IT Helpdesk Digital Support, Ensures all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately Manage performance and development of team members; and complied to IT policies and processes to ensure consistent quality of service at a best cost. Utilizing relationship...

REQUIREMENTS Bachelor of Information Technology/Information System - Having experience as Helpdesk/SME - Has the initiative to solve problems and coordinate with another team - Having good communication skills - Available position: 5 slots - Project-Based: Jakarta - Indonesia RESPONSIBILITIES To monitoring the incidents/requests - To carry out...

Monitoring ticket helpdesk dalam tools project management (SFDC) setiap hari. Menangani keluhan pelanggan Berkordinasi dengan team lead/ PM dalam pencarian Engineer untuk menyediakan solusi atau pertanyaan yang disampaikan melalui helpdesk ticketing Memastikan engineer tuntas dalam menyediakan solusi atau pertanyaan yang disampaikan oleh...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...

What will be your main function and you will collaboration with: Field Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Field Troubleshooter is typically involved in resolution of callouts or other complex technical issues if the Technical Helpdesk...

Monitor SLA, OLA, and achievement closely with related stakeholders and vendors Manage cataloque and SLA parameter in Helpdesk system. Provice data and report to related stakeholders in scope of ITTM systems and services. Understanding the contract or agreement between IT and related vendor, especially in Service Level Agreement (SLA) section. Monitor...

Deskripsi Pekerjaan: - Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Operasional IT - Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian - Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait - Melakukan Support terhadap user untuk...

Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end user devices, meeting room or town hall equipment - Responding in a timely manner to...

**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** TI, Network Engineer **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting,...

Job Description: Exception Handling Processing 1. Perform the handling of invoice exception cases including: 1.1 Invalid invoice details (company code, PO number, currency, etc.) 1.2 Suspected duplicate invoice 1.3 Information mismatch (company code, currency, unit of measure, etc.) 1.4 3-way match fail (example due to missing GR) 2. Acting as the...

**Job Purpose**:The purpose of the help desk in business is to resolve customer complaints and queries in an organized and accurate way to ensure customer satisfaction. Satisfied customers ensure a company’s long-term profitability. The efficient use of help desks is also known to aid businesses in enhancing their service quality and improving the skills...

Environment Management COB Execution and Support System Maintenance Deployment System Monitoring Support Temenos helpdesk issues Experience in Datacenter operations Strong analytical and planning skills Good communication and presentation skills Excellent problem-solving skills

Persyaratan Network - Cisco (Optional Meraki, MikroTik & Ubiquiti Unifi) - Network Administration (Firewall, QOS, VPN) - Network Infrastructure (WiFi, LAN) - Network Monitoring Storage - Synology, Windows - NAS & File sharing - Backup monitoring data file di Synology (Hyperbackup) - Transfer file monitoring antara cabang & pusat Helpdesk Support - Manage...

**Company Description** SNV **is a global development partner, deeply rooted in the countries where we operate. We are driven by a vision of a better world: A world where across every society all people live with dignity and have equitable opportunities to thrive sustainably. To make this vision a reality, we need transformations in vital agri-food, energy,...

**Job Title**: Data Center Operator **Job Type**: Permanent with client **Location**: Jakarta Experience in T24 Functional. Environment Management COB Execution and Support System Maintenance Deployment System Monitoring Support Temenos helpdesk issues Minimum 2 years’ experience in T24 total experience 4 years. Strong analytical and planning...

Membuat laporan harian terkait seluruh komplain yang masuk sehingga komplain dapat terdokumentasi dengan baik dan tidak ada yang terlewat. Melakukan survey kepuasan ke klien / health check customer atau merchant Melakukan monitoring terhadap setiap ticket yang di create dan melakukan update close ticket untuk complaint yang telah diselesaikan. Pendidikan...

Social Media Content Creator - Jakarta Utara, DKI Jakarta - February, 28 2023 **Compulsary Requirement**: - Female - Bachelor (S1) - Min. GPA 3.25 - Max age 32 years - Min experience 1 year(s) **Job Requirement**: **Responsibilities**: - Membuat konten video Tiktok/Reels dari proses shooting sampai editing - Berkolaborasi dengan tim campaign untuk...

DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers...

About the JobThe Vice President of Cybersecurity will lead the development and implementation of IT security strategies, products, and services. This role requires a strong understanding of cybersecurity practices, technologies, and standards.Design and implement a comprehensive cybersecurity framework.Develop and execute a strategic plan for the...