Helpdesk Ticketing

**Responsibility and Scope of work**: Helpdesk will be layer 0 Handle Ticketing system OTRS Handle Phone (Ext 5) Shifting applied Provide technical assistance and support for incoming queries and issues, related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Ask questions to determine nature of...

Provides Single Point of Contact Field Support. - Windows Services: Monday to Friday: 06.00 - 21.00 and Saturday, 08.00 - 14.00 WIB - Windows Services: Monday to Friday, 21:00 - 05.59 WIB - Follow up trouble Ticket from IT Services Desk - Follow Up to Field Support/Technical Support for second level trouble shooting - Acceptable to remote for trouble...

Kualifikasi: - Berpengalaman sebagai IT Helpdesk min. 3 tahun - Pendidikan mínimal D3 - Memiliki pengalaman di bidang Teknologi Informasi mínimal 5 tahun lebih disukai - Memahami proses Ticketing - Memiliki pengetahuan mengenai Information Technology Infrastructure Library mínimal ver. 3, ITSM lebih disukai - Memiliki kemampuan mengoperasikan Operating...

**Responsibilities** - Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and software(s) for all employees according to company standard. - Establish vendor engagement, pricing and purchase SLA. - Set up IT assets and maintenance system to ensure ticketing, SLA, up to...

Key Responsibilities Welcoming and responding effectively and quickly to requests/complaints received through the HR OSS Counter Primary point of contact for One Stop Services communication and clarity between HR to staff Explain to the staff regarding benefits, leave, payroll, medical leave, or any other HR policies and procedures Helping staff to get...

Urgent Vacancy IT Helpdesk / IT Support Site Jakarta (sunter, juanda & kebonjeruk) Requirement: 1. Pria dan Wanita Maks 28th 2. Pendidikan min D3 jurusan Teknik Informatika, Teknik Komputer & Manajemen Informatika 3. Diutamakan berpengalaman IT Helpdesk Contac Center min 1th 4. Memahami proses Ticketing 5. Memiliki pengetahuan mengenai Information...

Memiliki kemampuan mengoperasikan Operating System Windows dan Microsoft Ofice dengan baik Memiliki pengetahuan mengenal perangkat computer,printer, network smartphone dan telekomunikasi Memiliki kemampuan berkomunikasi yang balk dengan user Memiliki kemampuan administratif yang baik Berpengalaman sebagai IT Helpdesk min, 3 tahun Pendidikon mínimal...

**Qualification**: - Max 25 years old - **Diploma degree** majoring in Management/ Telecommunication / Computer Engineering / Electrical Engineering / Informatics or other related majors. - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). - Skilled in archiving documents neatly and...

COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...

Job Descriptions: - Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction - Ensures the accuracy of the support / resolution provided by reviewing the...

**Job Purpose**:The purpose of the help desk in business is to resolve customer complaints and queries in an organized and accurate way to ensure customer satisfaction. Satisfied customers ensure a company’s long-term profitability. The efficient use of help desks is also known to aid businesses in enhancing their service quality and improving the skills...

Deskripsi Pekerjaan: - Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Operasional IT - Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian - Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait - Melakukan Support terhadap user untuk...

**Key Responsibilities**: - Responsible in ensuring that all Maintenance activities are: - Manage maintenance works to be timely and at optimized cost - Helpdesk Ticket Not Overdue - Helpdesk Responsiveness: Ticket Closed as per SLA **Requirements**: - Bachelor's Degree Electrical/Civil Engineering - At least 3-4 years of experience in building...

**Key Responsibilities**: - Responsible in ensuring that all Maintenance activities are: - Manage maintenance works to be timely and at optimized cost - Helpdesk Ticket Not Overdue - Helpdesk Responsiveness: Ticket Closed as per SLA **Requirements**: - Bachelor's Degree Electrical/Civil Engineering - At least 3-4 years of experience in building...

Job Description: Exception Handling Processing 1. Perform the handling of invoice exception cases including: 1.1 Invalid invoice details (company code, PO number, currency, etc.) 1.2 Suspected duplicate invoice 1.3 Information mismatch (company code, currency, unit of measure, etc.) 1.4 3-way match fail (example due to missing GR) 2. Acting as the...

Key Responsibilities Perform functions of IT Service desk (SPOC) at the first level to receive complaint, request, incident and problem from end user related to IT Operations Determine ticket types based on scale and priority issues (high, medium or low) Ensure the ownership of all tickets from receiving to resolving Keep inform the end user regarding the...

**General Qualification** - Man / Woman - Education Min. S1 for all majors - Preferred graduates of Information Technology / Information Systems / Computer Systems - Able to speak English both written and oral - Have a good knowledge in operating system: Windows 7, Windows 8, Windows 10 - Minimal Experience 0,6 - 1 year **Minimum Qualification** - Have...

**Job Descriptions**: Gather inquiry from customer Create ticket based on customer inquiry Analysis Customer Satisfaction & Customer Voice Conduct 1st level support Create monthly report Expert using Excel Hands on use system **Qualifications**: Experience as help desk minimum 2 year experience Hands on use system (ticketing more advantage) Good...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

Membuat laporan harian terkait seluruh komplain yang masuk sehingga komplain dapat terdokumentasi dengan baik dan tidak ada yang terlewat. Melakukan survey kepuasan ke klien / health check customer atau merchant Melakukan monitoring terhadap setiap ticket yang di create dan melakukan update close ticket untuk complaint yang telah diselesaikan. Pendidikan...