IT Euc Support

1 week ago


Jakarta, Indonesia Mitra Integrasi Informatika Full time

**General Qualification**
- Man / Woman
- Education Min. S1 for all majors
- Preferred graduates of Information Technology / Information Systems / Computer Systems
- Able to speak English both written and oral
- Have a good knowledge in operating system: Windows 7, Windows 8, Windows 10
- Minimal Experience 0,6 - 1 year

**Minimum Qualification**
- Have knowledge in Operating System (Windows)
- Have knowledge in Operating System features (Hibernate, Offline File Sync, Printer Configuration, Security Account, Shared Folder, Home Directory)
- Have knowledge in MS Office especially for Outlook
- Have knowledge in printing system
- Have basic knowledge in computer networking
- Have basic Proxy system and user configuration

**Scope of Work**
- Perform functions of IT Service desk and as a Single Point Of Contact (SPOC) at the first level to receive complaint, request, incident and problem from end user related to IT Operations
- Determine ticket types based on scale and priority issues (high, medium or low)
- Ensure the ownership of all tickets from receiving to resolving
- Keep inform the end user regarding the ticket status
- Ensure the end user give confirmation before close the ticket
- Escalating ticket to 2nd level support, 3rd party/vendor and principle
- Carry out support and troubleshooting activities on desktop, notebook, printer and other EUC devices as well as visit support, and provide support for problem solving for user activities and operational support equipment such as projectors, scanners, mobile device and Mac
- Configuring and installing the Windows Desktop Operating System
- Configuring and installing the hardware and software related EUC devices
- Maintenance and troubleshooting of computer networks such as LAN/WAN, Internet Access, VPN.
- Develop good relationship with users/employees
- Carry out documentation and reporting on IT Support activities


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