IT Helpdesk Support
6 days ago
Key Responsibilities
Perform functions of IT Service desk (SPOC) at the first level to receive complaint, request, incident and problem from end user related to IT Operations
Determine ticket types based on scale and priority issues (high, medium or low)
Ensure the ownership of all tickets from receiving to resolving
Keep inform the end user regarding the ticket status
Ensure the end user give confirmation before close the ticket
Escalating ticket to 2nd level support, 3rd party/vendor and principle
Carry out support and troubleshooting activities on desktop, notebook, printer and other devices as well as visit support, and provide support for problem solving for user activities and operational support equipment such as projectors, scanners, mobile device and Mac
Configuring and installing the Windows Desktop Operating System
Configuring and installing the hardware and software related devices
Maintenance and troubleshooting of computer networks such as LAN/WAN, Internet Access, VPN.
Develop good relationship with users/employees
Carry out documentation and reporting on IT Support activities
**Key Requirements**:
Have experience handling Windows, and MAC Laptop OS installations
Have experience handling Troubleshoot and maintenance of Laptop OS Windows, and MAC (Hardware or Software Problem)
Have experience handling Compliance and Laptop Security (Patching, Join Domain, OS Updates)
Have experience in Process IT Service Delivery Ticketing (Problem, Incident, request)
Have basic knowledge of handling O365 apps, Active Directory, VPN, and Internet Network
Have good documentation, and tidy at work.
Have a good way of communicating to provide information to the users
Able to work with a team
Minimum 1-3 years of experience as IT Support
Gender
Male & Female
Max. Age
25 - 35 yo
Min. GPA
2.5
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