IT Helpdesk Support

Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end user devices, meeting room or town hall equipment - Responding in a timely manner to...

Provides Single Point of Contact Field Support. - Windows Services: Monday to Friday: 06.00 - 21.00 and Saturday, 08.00 - 14.00 WIB - Windows Services: Monday to Friday, 21:00 - 05.59 WIB - Follow up trouble Ticket from IT Services Desk - Follow Up to Field Support/Technical Support for second level trouble shooting - Acceptable to remote for trouble...

COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...

IT Helpdesk - Bachelors degree in computer science, information technology, or a similar field - 3+ years working as IT Helpdesk or end user support - Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors - Excellent analytical and diagnostic skills - Advanced knowledge of help desk software and...

Kualifikasi: Usia Max 33thn Berpengalaman sebagai IT Support / IT Helpdesk min 2thn Menguasai perbaikan Printer Manguasai merakit dan instalasi hardware komputer Dapat melakukan instalasi dan konfigurasi software komputer beserta mampu memperbaiki troubleshooting software yang umum Mengerti dan dapat melakukan instalasi dan konfigurasi security computer...

**Responsibility and Scope of work**: Helpdesk will be layer 0 Handle Ticketing system OTRS Handle Phone (Ext 5) Shifting applied Provide technical assistance and support for incoming queries and issues, related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Ask questions to determine nature of...

Urgent Vacancy IT Helpdesk / IT Support Site Jakarta (sunter, juanda & kebonjeruk) Requirement: 1. Pria dan Wanita Maks 28th 2. Pendidikan min D3 jurusan Teknik Informatika, Teknik Komputer & Manajemen Informatika 3. Diutamakan berpengalaman IT Helpdesk Contac Center min 1th 4. Memahami proses Ticketing 5. Memiliki pengetahuan mengenai Information...

Provides technical assistance and support to customers Receives and answers, within well-established guidelines, to call center questions and complaints Answers users' inquiries regarding software and hardware operation to resolve problems Dispatches service requests on a day-to-day basis and escalates issues to 2nd level troubleshooters Maintain a...

2. Perform Initial Support for following nature of query: - Timeliness - Inaccuracy - Information Queries - Status Queries - Guidance Queries - Cancel Request 3. Escalate incident to level 2 Support Group for action e.g. complex technical issue, root cause analysis for late / inaccuracy. 4. Follow up on progress of incidents with status still open or...

What will be your main function and you will collaboration with: Field Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Field Troubleshooter is typically involved in resolution of callouts or other complex technical issues if the Technical Helpdesk...

**Job Requirements**: - Pendidikan Minimal setingkat D3 atau setara - Memiliki pengalaman kerja di bidang layanan helpdesk mínimal 3 (tiga) tahun - Memiliki sertifikasi ITIL/ CDCP/ CDFOM **Job Descriptions**: 1. Berperan sebagai L1 Support dalam hal pelayanan tenant 2. Menganalisis permasalahan tenant dan memastikan semua informasi yang dibutuhkan sudah...

Persyaratan 1. S1/D3 di ilmu komputer 2. Pengalaman selama 3-4 tahun di IT Operation 3. Familiar dengan Linux admin 4. Familiar dengan windows operating System 5. Familiar dengan Networking Infrastruktur 6. Pernah memimpin Tim IT Operations Support selama mínimal 2 (dua) tahun 7. Familiar dengan tools-tools monitoring Network 8. Familiar dengan...

Key Responsibilities Perform functions of IT Service desk (SPOC) at the first level to receive complaint, request, incident and problem from end user related to IT Operations Determine ticket types based on scale and priority issues (high, medium or low) Ensure the ownership of all tickets from receiving to resolving Keep inform the end user regarding the...

**General Qualification** - Man / Woman - Education Min. S1 for all majors - Preferred graduates of Information Technology / Information Systems / Computer Systems - Able to speak English both written and oral - Have a good knowledge in operating system: Windows 7, Windows 8, Windows 10 - Minimal Experience 0,6 - 1 year **Minimum Qualification** - Have...

Single point of contact for IT related queries & IT related Support issues - Perform incident classification, prioritization, correlation with other reported incidents and matching against known errors - Record all required incident details on the incident management system - First level support to attempt to resolve the incident, use remote control if...

Installing and configuring computer hardware, software, systems, networks, printers and scanners - Providing technical support across the company (this may be in person or over the phone) - Repairing and replacing equipment as necessary - Handle asset management, maintain inventory, setting up accounts for new users Although a formal degree might not always...

Deskripsi Pekerjaan: - 1. Support permasalahan/insiden/request untuk perangkat End User Computing seperti: - Hardware pc desktop, notebook, Mac, printer, scanner, proyektor, dll - Perangkat network lan-wan-wifi-internet, perangkat telekomunikasi Voip (IP-Phone / PABX), Wifi, & Client Switch 2. Support terkait dukungan troubleshooting aplikasi internal...

7,000,000 IDR ~ 9,000,000 IDR - Jakarta- Education: Min. Bachelor's Degree in any major - Language: Fluent in Japanese (JLPT N2). English (Communicative) - Min. 1 year as Customer Support/Helpdesk Staff or related position - Fresh graduates are welcome to apply - Able to read E-Mail and create E-Mail in Japanese **About...

**General Qualification** - Man / Woman - Min age 22 years - Education Min. S1 for all majors - Preferred graduates of Information Technology / Information Systems / Computer Systems - Able to speak English both written and oral - Have a good knowledge in operating system: Windows 7, Windows 8, Windows 10 - Minimal Experience 2 years **Minimum...

Scope of Work Business as Usual: - Manage, maintain, and repair all problems related to technology experienced by users, both hardware (PC, Notebook, Printer, and Other End User Peripherals), software and standard Office Applications - Collaboration with all parties in the process of analyzing obstacles or problems to get to the causes. - Report all...