Helpdesk Officer

4 weeks ago


Jakarta, Indonesia Lintas Media Danawa Full time

**Job Requirements**:

- Pendidikan Minimal setingkat D3 atau setara
- Memiliki pengalaman kerja di bidang layanan helpdesk mínimal 3 (tiga) tahun
- Memiliki sertifikasi ITIL/ CDCP/ CDFOM

**Job Descriptions**:
1. Berperan sebagai L1 Support dalam hal pelayanan tenant

2. Menganalisis permasalahan tenant dan memastikan semua informasi yang dibutuhkan sudah terkumpul dengan baik

3. Meneruskan ke Operation Center terkait sebagai bentuk eskalasi kendala jika diperlukan

4. Mengawal progres/status laporan kendala dari tenant hingga selesai

5. Berkoordinasi dengan command center manager

6. Mengusulkan perbaikan SOP terkait pelayanan tenant berdasarkan pengalaman dari keluhan
- keluhan tenant

7. Melakukan update terhadap knowledge base

8. standby on call di luar jam kerja

**Job Type**: Contract
Contract length: 3 months


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