Finops Officer

**ABOUT THE ROLE**

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We are looking for a Financial Operations Officer to join us. This role will be a part of the Client Experience group, which focuses in servicing the client, but specialises in funding and withdrawal enquiries. It is an ideal job if you are looking to get into financial services and progress into a diverse role with plenty of room for growth

We look for optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our customers and one another succeed. This role provides an opportunity to be a part of a company on a mission to tear down financial borders and achieve our vision of making investing accessible for literally anyone.
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Your day-to-day will involve:
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- Identify and troubleshoot issues surrounding but not limited to deposits and withdrawals, logging technical issues, as well as client feedback, compliments and complaints
- Acting as a liaison between the client and our payment providers and other partners
- Performing product tests, evaluating supporting software/providers (e.g. CRM, Helpdesk provider) and facilitating improvements
- Assisting our financial controller with ad-hoc queries as needed
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WHAT YOU’LL NEED
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- 1+ year working experience in a service-oriented role, financial market knowledge (preferable, but not essential - fresh graduates are also welcome to apply)
- Excellent command of English and Bahasa Indonesia (written and spoken)
- Other language skills will be an advantage
- Effective conflict resolution and problem solving skills, strong attention to details with emphasis on timeliness and accuracy
- Excellent rapport-building, communication and listening skills. Strong sense of empathy to understand client needs
- Strong command of computer and typing skills, associates will typically navigate through multiple software programmes simultaneously
- Business or accounting degree preferred
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**Salary**: Rp500,000,000 - Rp700,000,000 per month