Command Center Manager
2 weeks ago
**Job Requirements**:
- Pendidikan Minimal setingkat S1 semua bidang
- Pengalaman pekerjaan bidang pusat data dan/atau TIK selama mínimal 12 tahun
- Pengalaman sebagai manager bidang TIK mínimal 3 tahun
- Memiliki pengalaman pekerjaan mengelola relasi pelanggan/ Sales Representative/ Account Manager/ Customer Support/ sejenisnya
- Sertifikasi setara terkait pusat data atau TIK sebagai contoh: CDFOM/ VCP/ CEH/ CCNA/ COMPTIA+ (prioritas yang memiliki banyak sertifikasi)
- Pemahaman terkait Manajemen Krisis
- Pemahaman terkait Pengelolaan Portofolio Layanan
- Pemahaman terkait Service Level Agreement
**Job Descriptions**:
1. Bertanggung jawab atas kelancaran koordinasi seluruh operation center
2. Menginventarisir dan melaporkan semua aset command center
3. Mengkompilasi semua aset dari operation center dan mengarsipkan ke sekretariat pusat data
4. Memantau dan melaporkan capaian kinerja dan memastikan kinerja tim helpdesk sesuai dengan SLA
5. Mengkompilasi target capaian (SLA) kerja Command Center dan semua Operation Center
6. Memantau dan melaporkan capaian kinerja serta kendala yang dihadapi kepada Command Center
7. Menyusun program kerja dan action plan Command Center dan mengkompilasi program kerja semua Operation Center
8. Memantau kinerja Command Center dan mengkompilasi laporan monev (termasuk kinerja) seluruh Operation Center
9. Membuat rencana mitigasi Command Center dan mengkompilasi rencana mitigasi seluruh Operation Center
10. Membantu tim helpdesk officer dalam menganalisis keluhan dari tenant
11. Membantu melakukan evaluasi dan perbaikan SOP & MOP
**Job Type**: Contract
Contract length: 3 months
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