Service Center Manager
4 days ago
Jakarta
What You'll Do:
- The Service Center Manager is responsible for overseeing all operations within the service center, ensuring efficient workflow, exceptional customer service, and maintaining the high standards associated with luxury watch brands. This role focuses on leading the service team, managing budgets, maintaining inventory accuracy, and ensuring timely repairs and servicing of luxury timepieces, while collaborating closely with internal departments and suppliers.
- Lead the team to deliver an excellent customer experience. Resolve escalated issues promptly, ensuring customer satisfaction. Implement strategies like post-service follow-ups and VIP service protocols to enhance client experience.
- Oversee daily operations to ensure efficient workflows, timely repairs, and adherence to brand standards. Implement procedures to boost productivity, reduce turnaround times, and maintain service quality while ensuring compliance with regulations and safety protocols.
- Manage administrative processes to align with business needs, comply with accounting and finance protocols for accurate transactions, and collaborate with teams to optimize workflows, resolve discrepancies, and maintain service quality.
- Analyze service performance metrics and track key performance indicators (KPIs) while preparing detailed reports for senior management. Identify areas for improvement and implement corrective measures to optimize performance.
- Collaborate with other departments for seamless service delivery and build strong relationships with vendors.
- Monitor spare parts inventory for accuracy and cost control. Address supply chain gaps, collaborate with suppliers for timely procurement, and implement effective inventory tracking systems to optimize part usage.
What You’ll Need To Succeed:
- Education: Bachelor’s degree in Business, Operations Management, or related field.
- At least 3 years of experience in service center management, preferably in the luxury retail or watch industry.
- Strong leadership, problem-solving, and customer service skills. Knowledge of luxury products, and industry trends is highly desirable.
- Communication: Excellent verbal and written communication skills, with an ability to handle high-profile clients and luxury brand expectations.
- Strong customer orientation and a focus on delivering exceptional service, along with the ability to handle challenging situations.
- Have a solid understanding of managing service center expenses and maintaining healthy accounts receivable (AR), ensuring the P&L stays on track through effective budgeting and cost control.
-
Service Center Manager
2 weeks ago
Jakarta, Indonesia Utomodeck Group Full timeService Center Manager - Experience in the same position "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of...
-
Service Manager
4 days ago
Jakarta, Indonesia WM Center Full timeResponsibilities: - Oversee daily service of the service department to ensure smooth, efficient, and high-quality service delivery. - Lead and manage service teams, including scheduling, task delegation, and performance evaluation. - Develop and implement service standards, policies, and procedures to ensure customer satisfaction and services excellence. -...
-
Call Center English
5 days ago
Jakarta, Indonesia PT Mitracomm Ekasarana Business Process Service Full timePersyaratan - Pria - Max Usia 28 Tahun - Min. pengalaman 1 tahun sebagai call center - Pendidikan D3 / S1 (Minimal IPK 3.00) - Fluent in English - Memiliki kemampuan berkomunikasi dengan baik (tanpa logat atau dialek tertentu) - Bersedia shifting - Penempatan Depok Tanggung Jawab - Menerima Incoming Calls - Menjaga Kualitas Service Excelent
-
Center Manager
5 days ago
Jakarta, Indonesia Migunani & Co Full time**Center Manager for an international learning center** Center Manager oversees the overall management of our branch. Duties include staff hiring and training, motivating staff to achieve targets, sales and marketing, operating the branch on a day-to-day basis and making sure high production and efficiency in overall branch operation are...
-
Manage Service Operation Center
4 weeks ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Manage Service Operation...
-
Service Center Manager
1 week ago
Jakarta, Indonesia Time International Full timeManages After Sales Service Department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude - The Service Centre Manager oversees repair and reworks operations for the organization. S/he analyzes and responds to customer complaints and requests regarding...
-
Data Center Engineer
2 weeks ago
Jakarta, Indonesia PT Amazon Data Srvcs Indonesia Full time1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire...
-
(Ict Provider) Procurement Manager
2 weeks ago
Jakarta, Indonesia MatchaTalent Full timeAbout the company MatchaTalent is representing one of top client, a multinational Chinese employer which is providing network tools, network services, and telecommunication related needs. Our client's headquarter is based on Shenzhen, Guangdong who's established in 1987. This company is starting to produce phone switches, and now developed into creating the...
-
Staff Contact Center Service and Sales
2 weeks ago
Jakarta, Indonesia HSBC Full time-Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances...
-
Dceo Facility Manager
2 weeks ago
Jakarta, Indonesia PT Amazon Data Srvcs Indonesia Full time1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire...
-
Dceo Facility Manager
1 week ago
Jakarta, Indonesia PT Amazon Data Srvcs Indonesia Full time1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire...
-
Dceo Facility Manager
1 week ago
Jakarta, Indonesia PT Amazon Data Srvcs Indonesia Full time1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems,...
-
Call Center Dan Customer Service
2 days ago
Jakarta, Indonesia Asia Outsourcing Services Full timeKlien kami sebuah asuransi otomotif Terkemuka di Indonesia saat ini sedang membuka lowongan untuk posisi: Call Center Dan Customer Service Penempatan : WTC MANGGA DUA Deskripsi Pekerjaan: - Menerima keluhan dan memberikan solusi atau informasi kepada Customer Kualifikasi: - Pria / Wanita (untuk wanita rambut terlihat dan tertata rapi) - maksimal berumur...
-
Jakarta, Indonesia MatchaTalent Full timeAbout the company MatchaTalent is representing one of top client, a multinational Chinese employer which is providing network tools, network services, and telecommunication related needs. Our client's headquarter is based on Shenzhen, Guangdong who's established in 1987. This company is starting to produce phone switches, and now developed into creating the...
-
Account Management, Data Center Lead
3 days ago
Jakarta, Indonesia JLL Full timeJLL supports the Whole You, personally and professionally. Strategy and Account Management Ensure that account plans are implemented and aligned with client objectives. Be accountable for the profit, loss and growth of the assigned portfolio of accounts. Work with the Account Management Enablement organization to implement the agreed account management...
-
Help Center Intern
3 days ago
Jakarta, Indonesia Global Tiket Network Full time**Your main duties in flying with us**: - Research and update existing Help Center content to ensure accuracy and reflect the latest product features and policies. - Craft clear, concise, and easy-to-understand content for new Help Center articles and FAQs. - Organize and categorize Help Center information for intuitive navigation by customers. - Proofread...
-
Data Center Engineering Operation
20 hours ago
Jakarta, Indonesia PT Amazon Data Srvcs Indonesia Full time1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire...
-
Data Center Engineering Operations
1 week ago
Jakarta, Indonesia PT Amazon Data Srvcs Indonesia Full time1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire...
-
Staff Contact Center Service and Sales
4 days ago
Jakarta, Indonesia HSBC Full time-Job Advert Details **Some careers shine brighter than others.** If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...
-
Staff Contact Center Service and Sales
4 days ago
Jakarta, Indonesia HSBC Full time-Job Advert Details **Some careers shine brighter than others. If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...