Command Center Agent

7 months ago

Jakarta, Indonesia SOCAR Mobility Malaysia Full time

Are you a talented and driven problem solver who would like to join us in Jakarta, Indonesia? Someone with a startup mentality, who is capable of integrating into a multicultural team?

**Which journey will you join?**

TREVO aims to change not just the way people in South East Asia move around, but also to help, assist, educate, and change the way people live in the perspectives of financial management by strengthening the sharing economy in the car-sharing space.

We are currently the biggest player in Malaysia and aim to scale out our product offering across more verticals and geographies.

While you are changing the lives of millions, you will be changing yours too.

Want to be in the driver seat of this wild, yet exciting journey?

**What will you be engaged in?**

As our new Command Center Agent, you will get the opportunity to do:

- Responsible for implementing company Incident case management monitoring on a daily basis
- Escalation report to the Management for any suspicious activity from bookings
- Follow up and Conduct investigations, respond to suspicious transactions, and ensure that appropriate action is given
- Cooperate with Incident Management Associate, custodian lead, risk team, and any committee related to the preventive, detection, monitoring, and investigation stages
- Build a relationship with a Police or army, and or strengthen the link with 3rd parties
- Identifying patterns and trends and giving a recommendation solution in order to improve/prevent the incident and/or case attempt in the future
- Ensure and Maintain the company's reputation in the field and make the 110% effort to take Trevo cars back

First and foremost ask yourself: _Are you customer-obsessed?_ This is TREVO's prime value that drives our mission forward. If your heart and mind shout “YES, I am”, you have just identified a fundamental match between you and your future TREVO team.
- A Bachelor's degree in computer science, information technology, engineering, or related field is preferred
- Minimum of 1 year of experience in Dashboard Monitoring or a related field such as network operations, IT support, or emergency response in a Transport/Logistics Company
- Strong analytical and critical thinking skills with the ability to assess and mitigate risks effectively.
- Proficient in Bahasa, minimum passive in English
- Willing to work on shifts (night shift), which include weekends and public holidays

**What we will offer you?**
- Opportunity to drive new ideas and make a measurable impact on company metrics
- Work with incredibly driven people with great executable ideas
- Competitive Compensation Package

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