IT Helpdesk Admin

3 days ago


Jakarta, Indonesia PT Control Systems Arena Para Nusa Full time

Qualification:

- Female with Diploma/Bachelor degree of Informatics/Computer Engineering or similar
- Understand H/W and S/W, operating System and Windows and Internet Applications
- Have expertise in reading, understanding and identifying technical specifications of IT devices
- Have good administrative management skills and proficient in using Ms. Office
- Able work both team and individually
- Have IT insight and always update of IT Technology development
- Honest, thorough, proactive, initiative, responsible and able to maintain date confidentiality
- Have good communication skills, passion for serving and prioritizing IT service users

Job Desc:

- Receive IT service problem by telephone or online system, coordinate with IT team for problem solving along with corrective actions
- Manage IT asset data/documents and provide related reports
- Provide administrative support for IT projects and contribute to IT operational effectiveness
- Manage quotation and product specifications for IT product/service that are used to complement IT systems and services requirements
- Daily monitoring IT services and provide technical support for handling network and system disturbances to IT systems/network admins to ensure smooth daily IT operation
- Provide guidance and educate users to use or utilize IT services effectively

recruitment [at] ptcs.co.id


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