Customer Experience
4 months ago
**About Intrepid**
**Responsibilities**:
- Equipped by dynamic Brand FAQs to provide response to customers
- Using ASANA ticketing system (internal) for structured and speedy escalations
- Provide straight to the point responses which aligned with the brand directions
- Responsible in both Product reviews and store/seller ratings
- Solve urgent issues such as OOS, cancellations, etc, in a flash
- Extended service to contact customers directly mostly for debt collecting due to system error
- Work closely with KAM Team to strategize customer reach using auto broadcast tool
**What we offer**
- Competitive salary package
- Key external facing position in a fast-growing international ecommerce company that has strong momentum and strong competitive differentiators (team, technology, regional footprint), this role offers an exciting growth journey and opportunity to co-create our success story
- You will work with leading brands across different categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian ecommerce ecosystem
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, soft skills and leadership training)
- English speaking environment, open, collaborative and fun culture, and a nice & centrally located office (*currently WFH/Hybrid)
- 15 days of Annual Leave.
-
Customer Experience
4 months ago
Jakarta, Indonesia Moladin Full timePrimarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...
-
Customer Experience Supervisor
4 months ago
Jakarta, Indonesia Moladin Full timeWe are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with...
-
Customer Experience
4 months ago
Jakarta, Indonesia PT. Jaringan VNT Indonesia (VNT Networks) Full time**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...
-
Customer Experience Supervisor
4 months ago
Jakarta, Indonesia Moladin Full timeMoladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is...
-
Head of Customer Experience
6 months ago
Jakarta, Indonesia Amartha Full timeLead and supervise all teams dedicated to providing frontline customer support to customers - Maintain daily customer support operations, ensuring workflow efficiency and effectiveness, adherence to Amartha policies and regulatory guidelines, and high-quality customer experiences - Develop a strategic vision and plan for how we expand and deepen our service...
-
Customer Experience Manager
2 weeks ago
Jakarta, Indonesia Cisco Systems Full time**What You'll Do**: As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...
-
Customer Experience Specialist
4 months ago
Jakarta, Indonesia Simbadda Group Full timeJob Description: - Ensure our customers can have an easy transaction and understanding of our products according to their needs. - Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc) - Help make decisions on operations, products, and...
-
Customer Experience Specialist
4 months ago
Jakarta, Indonesia Simbadda Group Full timeJob Description: - Ensure our customers can have an easy transaction and understanding of our products according to their needs. - Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc) - Help make decisions on operations, products, and...
-
Customer Experience Supervisor
4 months ago
Jakarta, Indonesia Euromedica Group Full time**Job Deskripsi**: - Melakukan review dan mengembangkan SOP terkait customer journey dan service untuk memastikan pengalaman klien yang optimal - Membuat laporan dan menganalisa, serta membuat rencana perbaikan atas keluhan yang disampaikan klien - Bekerjasama dengan departemen produksi dan kreatif untuk memastikan produk dan layanan berkualitas tinggi -...
-
Customer Experience
4 months ago
Jakarta, Indonesia Amar Bank Full time**Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...
-
Customer Experience Researcher
4 months ago
Jakarta, Indonesia Jiva Agriculture Full timeCustomer Experience**Customer Experience Researcher**: - Jakarta,Jakarta - Full Time **Responsibilities**: - Develop and execute case studies and quantitative and qualitative market research studies - Handle primary and secondary market research and gather, analyze and disseminate information. - Evaluate program methodology and key data to ensure that...
-
Customer Experience Department Head
4 months ago
Jakarta, Indonesia PT Astra Digital Mobil (mobbi) Full timeEnsure satisfaction and loyalty of customers - Plan with business executives and stakeholders - Design and improve customer experience - Liase with marketing, growth & operation team to build improvement programs - Evaluate & enhance customer touchpoints - Lead & develop UI/UX team to be an effective workforce **Requirements**: - Bachelor's degree in...
-
Customer Experience
1 day ago
Jakarta, Indonesia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Customer Experience Staff
1 day ago
Jakarta, Indonesia byOrange Full timeOrange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your brand. - Prepare...
-
Customer Experience Design Officer
4 months ago
Jakarta, Indonesia PT Sejahtera Mitra Solusi Full timePersyaratan S1 Sistem Informatika, Teknik, Teknik Informatika (Fresh graduate dipersilahkan) Memiliki kemampuan Problem Solving dan Data Analysis yang baik Memiliki keterampilan dasar Ms Office (Excel, Word, PowerPoint, Visio) Diutamakan Wanita Penempatan di Head Office Adira Finance Tanggung Jawab Mengembangkan dan mengelola desain customer touch point di...
-
Customer Experience Marketing Manager
4 months ago
Jakarta, Indonesia International Flavors & Fragrances Full timeAre you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better...
-
Customer Experience Staff
1 month ago
Jakarta, Indonesia byOrange Full timeOrange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your brand. - Receive...
-
Vice President Customer Experience Lead
4 months ago
Jakarta, Indonesia HSBC Full time-Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...
-
Customer Experience Freelancer Indonesia
6 months ago
Jakarta, Indonesia Naluri Full time**Customer Experience Freelancer** Location: Jakarta | Indonesia | Freelance**Naluri is changing the way healthcare is delivered**. A digital health therapeutics company operating across SEA, we are focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to...
-
Avp - Customer Experience Analyst (Hybrid)
4 months ago
Jakarta, Indonesia Citi Full time**Responsibilities**: - Gain a deep understanding of the challenges and opportunities facing our business through partnership, active listening, and thoughtful questions - Collaborate on structuring effective and efficient research plans that will meet the strategic needs of our partners - Responsible for delivering end state of standard and adhoc reports...