Head of Customer Experience

Support Jakarta, Indonesia Hello, everyone! PT Valbury Asia Futures part of Valbury Asia Group is a financial services company based in Jakarta and established in 1999 #hiring **Head of CX/CS** position. Job Description: - Lead the Customer Services team within the division and continually improve the customer service experience in the division - Market &...

About the RoleWe are seeking a highly motivated and experienced marketing professional to join our team as Head of Marketing. As Head of Marketing, you will be responsible for developing and executing comprehensive marketing strategies, managing the marketing budget, and overseeing the creation of marketing materials.Key Responsibilities:Marketing Strategy:...

About the RoleWe are seeking an exceptional leader to spearhead our customer experience initiatives and drive business growth. As the Head of Customer Advocacy, you will be responsible for developing and implementing strategies that prioritize customer needs and deliver seamless experiences.Key Responsibilities:Collaborate with cross-functional teams to...

Head of Digital ExperienceWe are seeking a Head of Digital Experience to join our marketing team at Luminare Consulting. As a key member of our team, you will be responsible for developing and executing digital marketing strategies that drive business growth and customer engagement.Develop and implement digital marketing strategies to engage and retain our...

Job DescriptionWe empower our people to stay resilient and relevant in a constantly changing world. We're looking for individuals who are always searching for creative ways to grow and learn.You'll Make an Impact by:Handling warranty topics with the local team as second-level support concerning Medium Voltage switchgears and Vacuum Circuit breakers.Defining...

We are seeking an experienced professional to join our team as Head of Customer Experience. In this role, you will lead the GoPay Customer Experience Team and be responsible for defining the end-to-end Customer Journey.You will work closely with various stakeholders, including the Product & Tech team, CARE/Service Excellence, Legal & Compliance, Marketing,...

About the JobAmar Bank seeks a highly skilled Retail Operations Function Head to lead operational excellence across key support functions.This role demands expertise in building scalable operations processes, leading people, and implementing robust systems while ensuring performance and compliance standards.Primary ResponsibilitiesDevelop, manage, and...

Develop customer-related strategies and programs (customer service, service quality, customer relations, and service culture). - Perform service recovery for complaints that occur by following up on complaints to the relevant departments and ensuring that they are resolved. - Customer surveys which include distribution forms and data from customers, data...

At least 10 years’ previous work experience in similar role or capacity - Has a vast knowledge about present Indonesian and International customs regulations. - Will to be located in North Jakarta PERSOLKELLY Indonesia is currently assisting one of our clients in **Freight Forwarder/Logistic Company** to find great talent as a **Head of Customs Clearance...

**Requirements**: - Bachelor's degree in Business, Marketing, or related field. - Proven leadership experience in customer experience or a related role. - Excellent communication and relationship-building skills. - Proficient in data analysis and feedback tools. - A strong understanding of the needs of the hospitality industry will be a...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

**Requirement**: - Diploma / Bachelor's degree in any major - Fresh graduate or max. 2 years of experience - Jakarta placement (but willing to work mobile) - Have a customer-oriented mindset and excellent communication skills. - Easily connect with people from a diverse range of backgrounds. - Track customer experiences across online and offline channels,...

We are seeking a seasoned Customer Experience Manager to lead our customer support, service operations, and experience strategies in the fintech industry. This role requires a customer-centric leader who can enhance service quality, optimize customer satisfaction, and drive operational efficiency while ensuring compliance with fintech industry...

**Key Responsibilities**: Responsible to monitor, analyze and report Marketplace customer experience Hygiene component (live chat, order deliveries, order cancellations, reviews & discussion, and banner) Responsible to monitor and analyze all Kanmo Official Store health & performance To assist Marketplace Customer Experience Associate Manager in order to...

Job Description: - Ensure our customers can have an easy transaction and understanding of our products according to their needs. - Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc) - Help make decisions on operations, products, and...

About NpureofficialNpureofficial is a leading retail company looking for a talented Head of Brand Marketing to join our team.In this role, you will engage in competitive analysis, long-term brand planning, and innovation opportunities to drive growth, while overseeing multiple brands or product lines within a portfolio.

About the PositionRole DescriptionManajemen (Penjualan) is seeking a Customer Experience Officer to lead the development and execution of our ecommerce strategy, driving growth and ensuring a seamless online customer experience.Key ResponsibilitiesDeveloping and implementing a comprehensive ecommerce strategy to increase online sales and drive business...

About the Role Customer Experience (CX) Team focused on ensuring that every interaction a customer has with the company is positive, seamless, and aligns with the company's values and goals. The team works across various touchpoints, from customer support to product usage, to ensure customers feel heard, valued, and supported throughout their journey with...

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience at Stockbit, you will have the following responsibilities: - Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and...

Customer Experience**Customer Experience Researcher**: - Jakarta,Jakarta - Full Time **Responsibilities**: - Develop and execute case studies and quantitative and qualitative market research studies - Handle primary and secondary market research and gather, analyze and disseminate information. - Evaluate program methodology and key data to ensure that...