Head of Customer Experience/service

DUITKU (PT Kharisma Catur Mandala), is a start-up company engaged in Financial Technology domiciled in the West. We are looking for some people to occupy positions as Customer Service Head. Customer Service is any activity intended to provide satisfaction through good service. The services provided include receiving complaints and assisting Customers in...

Lead and supervise all teams dedicated to providing frontline customer support to customers - Maintain daily customer support operations, ensuring workflow efficiency and effectiveness, adherence to Amartha policies and regulatory guidelines, and high-quality customer experiences - Develop a strategic vision and plan for how we expand and deepen our service...

Customer Service - Related experiences only - Bachelor Degree or above in any field - Fluent in English is a must, Mandarin skill will be a plus "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...

Develop customer-related strategies and programs (customer service, service quality, customer relations, and service culture). - Perform service recovery for complaints that occur by following up on complaints to the relevant departments and ensuring that they are resolved. - Customer surveys which include distribution forms and data from customers, data...

**Responsibilities**: - Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view. - Ensures the implementation of corporate standards and guidelines in respective area of responsibility. - Ensures the achievement of the...

**Responsibilities**: - Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view. - Ensures the implementation of corporate standards and guidelines in respective area of responsibility. - Ensures the achievement of the...

Core Responsibilities: - Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation - Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved - Identify performance related issues, develop an action plan for improvement,...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

Ensure satisfaction and loyalty of customers - Plan with business executives and stakeholders - Design and improve customer experience - Liase with marketing, growth & operation team to build improvement programs - Evaluate & enhance customer touchpoints - Lead & develop UI/UX team to be an effective workforce **Requirements**: - Bachelor's degree in...

**Job Description Role**: Head of Partner Experience **Location**: Jakarta **Reports To**: Head of Operations (who is based in Singapore) Our client delivers a simple software and service, yield management solution, for independent hotels. Founded by veterans in the travel industry in 2016, we are the indisputable primary partner to hoteliers in driving...

To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally...

Orange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your brand. - Receive...

MAIN DUTIES AND RESPONSIBILITIES 1. Receiving and executing freighting instructions/documents from Head Office (SG) for export/import shipments. 2. Liaising with A21’s approved worldwide agents, airlines and vendors for cargo reservation, transport collections and services. 3. Planning the most appropriate routes and type of services for all...

**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

Experience min 3 years in the related field is required for this position, preferably in Banking/ Financial Service/ Fintech - Experience has call center staff experience and has manager experience (team: more than 7) - Strong communication skills with proficiency in English - Excellent leadership and negotiation skills - Experience with MS Office,...

**Company Overview** We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 1,900 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 80 talented individuals, we are committed to transforming...