Head of Customer Service Ea
5 hours ago
**Responsibilities**:
- Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view.
- Ensures the implementation of corporate standards and guidelines in respective area of responsibility.
- Ensures the achievement of the Service unit's business goals in cooperation with the regional Service organizations.
- Guides and supports internal interfaces to other business types (e.g. Product, Solution) and external interfaces (e.g. customers, suppliers).
- Acts as ultimate point of escalation to drive sustainable solution of mission critical external and internal issues and problems.
- Ensures providing necessary work environment, tools and processes to optimally deliver services to customers.
- Has P&L responsibility for respective area of responsibility.
- Heads overall organization assigned, and leads all related management and staff.
**Requirements**:
- Bachelor Degree
- Experience 10 or more Years in Relevant Industries
- LV / MV Switch gear Business Experience: Especially with Retrofit / refurbish, extension, expansion in Indonesian Industries
- Leading a team experience will be preferable
- Target Oriented
At Siemens, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc... We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens’ employees and thereby directly contributes to our business success.
**Organization**: Smart Infrastructure
**Company**: P.T. Siemens Indonesia
**Experience Level**: Mid-level Professional
**Job Type**: Full-time
-
Head of Customer Service Ea
8 months ago
Jakarta, Indonesia Siemens Full time**Role and responsibility**: - Implements superior strategy and guidelines, and develops/defines functional specific policies, processes and/or methods for corporate, business or regional organization from a commercial and a technical point of view. - Ensure of achievement of CS - EA Business / Financial Objective to support overall BU achievements -...
-
Head of Customer Service Ea
2 weeks ago
Jakarta, Indonesia P.T. Siemens Indonesia Full time**Responsibilities**: - Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view. - Ensures the implementation of corporate standards and guidelines in respective area of responsibility. - Ensures the achievement of the...
-
Customer Service Head
5 days ago
Jakarta, Indonesia Duitku Full timeDUITKU (PT Kharisma Catur Mandala), is a start-up company engaged in Financial Technology domiciled in the West. We are looking for some people to occupy positions as Customer Service Head. Customer Service is any activity intended to provide satisfaction through good service. The services provided include receiving complaints and assisting Customers in...
-
Head of Customer Experience/service
21 hours ago
Jakarta, Indonesia Valbury Asia Futures Full timeSupport Jakarta, Indonesia Hello, everyone! PT Valbury Asia Futures part of Valbury Asia Group is a financial services company based in Jakarta and established in 1999 #hiring **Head of CX/CS** position. Job Description: - Lead the Customer Services team within the division and continually improve the customer service experience in the division - Market &...
-
Customer Relation Head
2 weeks ago
Jakarta, Indonesia Serasi Autoraya Full timeDevelop customer-related strategies and programs (customer service, service quality, customer relations, and service culture). - Perform service recovery for complaints that occur by following up on complaints to the relevant departments and ensuring that they are resolved. - Customer surveys which include distribution forms and data from customers, data...
-
Customer Service
7 days ago
Jakarta, Indonesia Bank of China Full timeCustomer Service - Related experiences only - Bachelor Degree or above in any field - Fluent in English is a must, Mandarin skill will be a plus "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...
-
Head of Customer Service
3 months ago
Jakarta, Indonesia PT Dunia Maya Teknologi Full timeCore Responsibilities: - Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation - Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved - Identify performance related issues, develop an action plan for improvement,...
-
Personal Executive Assistant
7 months ago
Jakarta, Indonesia BOEING Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Customer Service
7 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...
-
Product & Service Head
2 weeks ago
Jakarta, Indonesia PT SWAKARYA INSAN MANDIRI (HEAD OFFICE) Full time**PRODUCT & SERVICE HEAD** **Syarat & Kualifikasi**: - Usia Max 40 Tahun - Sarjana S1 dengan IPK min. 3.00 - Pengalaman mínimal 2 tahun di bidang yang sama (Product Development / Business Development) - Rajin dan Pekerja keras - Kemampuan komunikasi yang baik - Menguasai Microsoft Office (word, excel, power point) **Deskripsi Pekerjaan**: - Bertanggung...
-
Customer Service
9 months ago
Jakarta, Indonesia Time International Full timeTo assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...
-
Head of Finance, Customer Service
5 hours ago
Jakarta, Indonesia Siemens Healthineers Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...
-
Head of Customer Services
6 days ago
Jakarta, Indonesia Siemens Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally...
-
Customer Service Officer
21 hours ago
Jakarta, Indonesia Alliance 21 Group Pte Ltd Full timeMAIN DUTIES AND RESPONSIBILITIES 1. Receiving and executing freighting instructions/documents from Head Office (SG) for export/import shipments. 2. Liaising with A21’s approved worldwide agents, airlines and vendors for cargo reservation, transport collections and services. 3. Planning the most appropriate routes and type of services for all...
-
Customer Service
7 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...
-
Head of Customer Support
1 month ago
Jakarta, Indonesia LittleLives Inc Pte Ltd Full time**Company Overview** We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 1,900 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 80 talented individuals, we are committed to transforming...
-
Head Customer Service
7 months ago
Jakarta, Indonesia PT Global Sukses Digital Full timePendidikan mínimal D3/S1 - Memiliki pengalaman sebagai CS mínimal 1 tahun - Mampu mengoperasikan MS. Office (diutamakan MS. Excel dan Powerpoint) - Memiliki jiwa Customer Service, bertanggung jawab, teliti, disiplin, aktif dan komunikatif serta mampu bekerja dibawah tekanan. - Bersedia bekerja dengan jam kerja Shifting, masuk bekerja saat weekend atau...
-
Customer Service
5 days ago
Jakarta, Indonesia PT Shield On Service Tbk Full time**PT Shield On Service Tbk (SOS) **sedang membutuhkan para karyawan yang memiliki motivasi yang tinggi untuk ditempatkan pada client kami, Dengan posisi yang dibutuhkan sebagai berikut: **Customer Service** **Kualifikasi**: - Wanita - Usia 18 - 27 tahun - Min pendidikan D3 / S1 Semua Jurusan - Min 1 tahun pengalaman bidang terkait/Freshgraduate...
-
Customer Service Spv
2 weeks ago
Jakarta, Indonesia PT. ITC Auto Multifinance Full timeExperience min 3 years in the related field is required for this position, preferably in Banking/ Financial Service/ Fintech - Experience has call center staff experience and has manager experience (team: more than 7) - Strong communication skills with proficiency in English - Excellent leadership and negotiation skills - Experience with MS Office,...
-
IT Head
1 week ago
Jakarta, Indonesia WeNetwork Asia Full timeIT Strategic Planning - Enterprise Architecture - IT Retail **About the Company**: Our client is a large listed group within fast paced Retail industry sector. As part of their business growth, they are currently looking for experienced IT Head with strong background in Retail Industry based in Jakarta - IT Support and Services on Incident Management,...