Head of Customer Service
2 months ago
Core Responsibilities:
- Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation
- Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates and changes
- Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Complete shift-wide projects that aim to increase productivity, quality or other KPI
- Promote the Company's values through both behavior and attitude, including being an advocate for your team members
**Requirements**:
- Bachelor's degree in related field with three to five years of experience preferred
- Strong communication skills, both written and verbal
- Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Work well under pressure and follow through on items to completion
- Willingness to work a flexible schedule
**Education**:
- S1 (required)
**Experience**:
- Head of Customer Service: 1 year (preferred)
**Language**:
- English (preferred)
-
Customer Service
5 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...
-
Customer Service
7 months ago
Jakarta, Indonesia Time International Full timeTo assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...
-
Head of Finance, Customer Service
5 months ago
Jakarta, Indonesia Siemens Healthineers Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...
-
Customer Service
5 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...
-
Head Customer Service
5 months ago
Jakarta, Indonesia PT Global Sukses Digital Full timePendidikan mínimal D3/S1 - Memiliki pengalaman sebagai CS mínimal 1 tahun - Mampu mengoperasikan MS. Office (diutamakan MS. Excel dan Powerpoint) - Memiliki jiwa Customer Service, bertanggung jawab, teliti, disiplin, aktif dan komunikatif serta mampu bekerja dibawah tekanan. - Bersedia bekerja dengan jam kerja Shifting, masuk bekerja saat weekend atau...
-
Customer Relation Officer
7 months ago
Jakarta, Indonesia Serasi Autoraya Full timeDevelop customer-related strategies and programs (customer service, service quality, customer relations, and service culture). - Perform service recovery for complaints that occur by following up on complaints to the relevant departments and ensuring that they are resolved. - Conduct program socialization and monitoring of the implementation of all customer...
-
Service Head
5 months ago
Jakarta, Indonesia LG Electronics Full timePlacement: LG Electronics Service HO - Manage all service activity at Branch - Identify potential issue/complaint and lead technical trouble shooting at Branch - Make a service monthly report to Management - Analyze service planning and support to part management - Implement management direction at Branch - Manage daily task and improvement for the team -...
-
Head of Business Services
7 months ago
Jakarta, Indonesia HSBC Full time-Job Advert Details **Some careers shine brighter than others.** If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve...
-
Service Operation Unit Head
2 months ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. **DESIGNATION**: Service Operation Unit...
-
Head of Cx
1 month ago
Jakarta, Indonesia TBO Tek Full time**Head of CX - APAC**: Jakarta, Jakarta Raya, Indonesia - Unit- Customer Experience & Operations- Job posted on- Oct 16, 2024- Contract Type- Consultant- Experience range (Years)- 0 - N.A.**Head of CX - APAC, Jakarta, Indonesia** **Why TBO**: - You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a...
-
Customer Service
5 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full time36388-1 Location : Maspion Plaza (Jakarta) Job Desc: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners -...
-
Customer Service
4 weeks ago
Jakarta, Indonesia PT Andrea Berkat Abadi Full timeCustomer Service - Komunikatif dalam menangani keluhan pelanggan - Berpengalaman di bidang customer service, terutama di industri skincare - Mandiri, kreatif dan inovatif. - Bersedia WFO di Kemayoran.
-
Customer Services
5 months ago
Jakarta, Indonesia PERSOLKELLY Indonesia Full time**Location**: - Jakarta- Jakarta**Work Type**: - Contract- Have experience in frontliner - Understand and able to speak English. - Able to drive car and have a valid driver's license Position : Customer Service(Usher) Location : Jakarta Role Summary & Responsibility: Delivering customer service with high standard to provide information, delivering brand...
-
Customer Service
5 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full timeJob Description: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners Requirement: - Min D3 any major With...
-
Customer Service
2 months ago
Jakarta, Indonesia PT Sejahtera Makmur Perkasatma Full timeResolve customer complaints and provide appropriate solutions. Maintain a positive, empathetic, and professional attitude towards customers. Record and update customer interactions and transactions. **Requirements**: Minimum high school graduate (SMA/SMK). Previous experience in customer service or a related field is a plus. Proficiency in Microsoft...
-
Head of Finance Shared Service
6 months ago
Jakarta, Indonesia WeNetwork Asia Full time**About The Company**: Our client is a wholly owned subsidiary by a large agrifood company. It connects and simplifies the value chain, creating synergies, and efficiencies that in return empower producers and customers alike. They accomplish this through a continuous positive cycle of value creation through three core business activities. As the Head of...
-
Customer Service
5 months ago
Jakarta, Indonesia PT Bumi Organik Internasional Full timeKualifikasi: - Pendidikan mínimal SMA - Freshgraduate atau berpengalaman menjadi customer service (di bidang F&B lebih diutamakan) - Dapat bergabung segera - Siap bekerja secara shifting **Education**: - SMA/SMU/SMK (preferred) **Experience**: - Customer Service: 1 year (preferred) **Language**: - English (preferred) - Mandarin (preferred)
-
Customer Service
5 months ago
Jakarta, Indonesia Hino Finance Indonesia Full timePT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for...
-
Customer Service
1 week ago
Jakarta, Indonesia Hino Finance Indonesia Full timeReceiving, recording and resolving all customer questions, requests and complaints in accordance with the time and method of handling determined by the company - Conduct end-to-end monitoring activities for the resolution of customer requests/complaints involving other units/vendors by coordinating directly with related units - Maintain company image and...
-
Head Bartender
6 months ago
Jakarta, Indonesia Kanmo Retail Group Full time**Key Responsibilities**: - 1. Beverage Creation and Preparation: - Utilize your expertise in bartending and barista skills to create and prepare a wide range of alcoholic and non-alcoholic beverages, including cocktails, coffees, teas, and specialty drinks. - Develop innovative and seasonally-inspired drink menus to attract and retain customers. -...