Customer Service
2 months ago
Resolve customer complaints and provide appropriate solutions.
Maintain a positive, empathetic, and professional attitude towards customers.
Record and update customer interactions and transactions.
**Requirements**:
Minimum high school graduate (SMA/SMK).
Previous experience in customer service or a related field is a plus.
Proficiency in Microsoft Excel and Microsoft Word.
Strong communication skills, both verbal and written.
Ability to handle shifting work schedules (morning, evening, night shifts).
Team player with a problem-solving mindset.
Familiarity with CRM systems is an advantage.
**Education**:
- SMA/SMU/SMK (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (preferred)
- Mandarin (preferred)
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