Customer Service Officer
21 hours ago
MAIN DUTIES AND RESPONSIBILITIES
1. Receiving and executing freighting instructions/documents from Head Office (SG) for export/import shipments.
2. Liaising with A21’s approved worldwide agents, airlines and vendors for cargo reservation, transport collections and services.
3. Planning the most appropriate routes and type of services for all shipments.
4. Monitor uplifts, connecting flights and destination delivery.
5. Data entry of shipment details for tracking.
6. Handling and act on client’s request for operational information and services complaints.
7. Ensuring 100% compliance of Standard Operational Procedures.
8. Acting as A21 liaison and relations officer for operations matters by ensuring customer’s 100% total service satisfaction.
9. Reporting irregularities of shipments and other matters arise to Head Office at once.
10. Updating KPI data.
11. Maintaining on call during off duties 24/7.
13. Tracking of Airway Bills.
14. To carry out any other duties as may be expected in a post of this level.
**Salary**: Rp3,000,000 - Rp5,000,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (required)
**Education**:
- D1-D4 (preferred)
**Experience**:
- Customer Service: 2 years (preferred)
**Language**:
- English (preferred)
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