Customer Service Officer

5 months ago

Jakarta, Indonesia UPL ltd Full time

**Customer Service Officer**:

- Job Id: 8636- City: 01648, Special Capital Region of Jakarta, Indonesia- Department:
- Function: Sales & Commercial- Employee Type: Permanent Full Time- Seniority Level: Associate- Description:
**Job Purpose**:
A Sales Customer Service Officer typically handles customer inquiries, provides product or service information, processes orders, and resolves any issues or complaints. They act as a liaison between the customer and the sales team, ensuring a positive customer experience throughout the sales process.

**Key Accountabilities**:
1. Customer Support: Providing assistance and support to agricultural customers regarding product inquiries, orders, and service-related issues.
2. Order Processing: Efficiently processing orders, ensuring accuracy in product selection, pricing, and delivery scheduling.
3. Product Knowledge: Developing a deep understanding of agricultural products and services offered by the company to effectively address customer queries and provide relevant information. 4. Issue Resolution: Resolving customer complaints, concerns, and issues in a timely and satisfactory manner, working closely with other departments as needed.
5. Relationship Management: Building and maintaining strong relationships with key agricultural customers, understanding their needs, and proactively addressing any challenges or opportunities.
6. Sales Support: Collaborating with the sales team to provide pre-sales and post-sales support, including assisting with customer inquiries, preparing quotes, and following up on leads.
7. Documentation and Reporting: Maintaining accurate records of customer interactions, orders, and resolutions, and generating reports as needed to track performance metrics and identify areas for improvement.
8. Training and Education: Providing training and education to customers on product usage, best practices, and new offerings to enhance their experience and drive satisfaction and loyalty.
9. Cross-functional Collaboration: Working closely with other departments such as marketing, logistics, and finance to ensure seamless coordination and delivery of services to agricultural customers.
10. Continuous Improvement: Identifying opportunities to improve customer service processes, systems, and tools to enhance efficiency and effectiveness in serving agricultural customers.

**We are one team, for maximum impact. One team with shared goals. We all play for the team and no one plays against the team. We have a laser-like focus on what our customers need and want, on anticipating their future needs and on how we can create innovative solutions and experiences for them.**

**#UPLJobs

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