Customer Service Officer

6 days ago

Jakarta, Indonesia FLSmidth, Inc. Full time

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.

It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero - enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.

Job Scope:
We need a passionate Customer Service Officer who can provide our Pumps-Cyclones-Valves Customers aftermarket sales support by determining requirements (parts interpretation), managing the customer sales order life cycle (order entry to despatch), quoting repair & rebuilds, coordinating/managing service exchange programs, consignment stocks and ensuring inquiries and problems are resolved to deliver exceptional customer satisfaction

Your responsibilities:
- Coordinate all PCV Sales Order Life Cycle aspects, specifically aftermarket customer inquiries generated through the Order Desk.- Respond to customer queries within 48-72 hours using the company’s approved systems and processes, providing detailed accurate information on product, price, and lead times.- In responding to customers, escalate any process, system, or technical issues for resolution where necessary, and expedite client orders and quotes as necessary.- Liaise with the relevant contact if the customer purchase order contains incorrect or missing details such as price, lead times, freight requirements, and delivery information (correcting if necessary).- Ensure Requests for Quotes (RFQs) are interpreted correctly, sales quotes are raised and responded to using standard operating procedures within 72 hours- Quote & manage repair & rebuilds for PCV- Coordinates & manages consignment stock for PCV customers- Complete all relevant sales administrative processes, including data entry into systems to ensure the product is delivered on time, on budget, and to the customer’s specifications and within SOPs, including but not limited to:
- Review of mailbox and processing customer purchase orders- Advise customers of the product return process (i.e. Return Material Authority and process advance billing or credit adjustments) and associated Non-conformance Reports (NCRs)- Verify purchase order and requests for quote- Conversion of sales orders to sales quotes- Administer and include customer freight and packaging information (liaising with warehouse as necessary to ensure customer dispatch, freight, shipping documentation, and invoicing documentation are issued)- Issue customer sales order acknowledgements; shipping documentation; and invoicing documentation;- Be the first point of contact regarding international intercompany inquiries- Provide proactive support to the Sales & Service Teams through the preparation and accurate/timely distribution of quotes and other information relating to existing and potential customers, and use reporting/ analysis tools to proactively notify customers and/or the sales team when a delay with delivery is notified.- Assist with or interact directly with the Customer to make sure they get the right selection of spare parts, services, or products (requirements interpretation)- Gather and prepare the necessary documentation for spare parts, services, or products to fit the proposal- Provide reports as required to relevant parties to manage customer orders and inquiries.- Any other duties as reasonably directed by your supervisor

What you bring:
- Demonstrated experience in providing excellent customer service in a Service Centre or frontline service environment and the ability to build strong customer relationships- Demonstrated experience with order-to-delivery of customer inquiries-related tasks and associated data experience using an ERP order-to-delivery software program.- Sound exposure or knowledge of the mining/ mineral processing industry is desirable- Intermediate skills in MSOffice Suite essential and an ERP system (e.g. SAP/Epicor/ or similar system)- Demonstrated commitment to the provision of high-level quality and customer-focused services.- Excellent oral, written, and interpersonal communication skills to work with customers, contractors, and other personnel daily- Highly developed organization, multitasking, time management, and prioritizing skills with the ability to meet deadlines- Excellent attention to detail, analytical and problem-solving skills- Ability to work well in a team and autonomously.

What we offer:
- Competitive remuneration package on offer.- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.- Since 1882, FLSmidth has operated successfully within a global environment.- Development and training within a respected global OEM company.- Purchased annual leave options.- Paid Parental

  • Customer Service Officer

    6 months ago

    Jakarta, Indonesia UPL ltd Full time

    **Customer Service Officer**: - Job Id: 8636- City: 01648, Special Capital Region of Jakarta, Indonesia- Department: - Function: Sales & Commercial- Employee Type: Permanent Full Time- Seniority Level: Associate- Description: **Job Purpose**: A Sales Customer Service Officer typically handles customer inquiries, provides product or service information,...

  • Customer Service

    6 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

  • Customer Service Officer

    3 months ago

    Jakarta, Indonesia PT Satu Dental Indonesia Full time

    **Kualifikasi**: - Pendidikan mínimal SMU, D3 Semua jurusan - Min 2 tahun pengalaman sebagai Customer service dan terbiasa menghandle mulichat >50 chat per hari - Lancar mengoperasikan Microsoft Office terutama Excel - Service oriented, disiplin dan memiliki kemampuan komunikasi yang baik - Detail oriented, teliti, jujur dan bertanggung jawab **Deskripsi...

  • Customer Service Officer

    2 months ago

    Jakarta, Indonesia PT Imecon Teknindo Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Efficiently handle customer inquiries and complaints through Omni channel (Chat) or Inbound call (voice) - Escalate complex issues to the Team Lead for resolution - Maintain a typing speed of at least...

  • Customer Service Officer

    6 months ago

    Jakarta, Indonesia UPL NA Inc. Full time

    Job Id: 8635- City: 01648, Special Capital Region of Jakarta, Indonesia- Department: - Function: Sales & Commercial- Employee Type: Permanent Full Time- Seniority Level: AssociateDescription: **Job Purpose**: A Sales Customer Service Officer typically handles customer inquiries, provides product or service information, processes orders, and resolves any...

  • Customer Service Officer

    3 months ago

    Jakarta, Indonesia Traders Family International Full time

    **Divisi** Customer Service Officer **Tipe Pekerjaan** Full Time **Lokasi** Jakarta **What You Do** **Requirements**: Posisi ini sesuai bagi mereka yang suka berinteraksi dengan orang lain, dapat bekerja dengan cepat, serta terbiasa dengan rutinitas chat. **What Will You Get** - Gaji Pokok sebesar Rp 4.000.000, - Bonus Akhir Tahun yang besarannya...

  • Customer Service Officer

    1 month ago

    Jakarta, Indonesia Valbury Asia Futures Full time

    CS/CX Jakarta Job Description: - Provide customers about product and service information - Able to quickly locate user problems and provide solution - Identify and escalate priority issues and solve the problems - Documenting all information according to Standard Operating Procedures - Conduct customer surveys to ascertain level of customer experience -...

  • Customer Service

    6 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Customer Service Officer

    6 months ago

    Jakarta, Indonesia Knauf Indonesia Full time

    **Summary** The Customer Service Officer ensures that all aspects related to Customers Satisfaction including PO, Deliveries, and Claims are handled properly, correctly and smoothly. **Responsibilities** 1. Maintain Good Quality Service to Customers: - Regular communication with all customers (visit, by phone, sms, social media etc.) - Handle and process...

  • Customer Service Officer

    6 months ago

    Jakarta, Indonesia Traders Family International Full time

    **Divisi** Customer Service Officer **Tipe Pekerjaan** Full Time **Lokasi** Jakarta **What You Do**: Pada posisi ini, Anda bertanggung jawab untuk berinteraksi dengan pelanggan melalui platform chat dengan cara menggali kebutuhan dari pelanggan agar dapat diberikan solusi atau langkah penyelesaian yang sesuai dengan...

  • Customer Service Officer

    6 months ago

    Jakarta, Indonesia PT. Traderhub Mitra Indonesia Full time

    **Qualifications** - Max. 30 years old - Required language(s): Indonesian, English (must have good writing, reading, listening and speaking skills), Mandarin will be a plus point - At least 1 year of working experience in the related field is required for this position - Required skill (s): Exquisite communication skill, Microsoft Office, Excellent English,...

  • Customer Service Officer

    6 months ago

    Jakarta, Indonesia Yayasan Budi Utomo Full time

    Yayasan Budi Utomo adalah Yayasan yang bergerak di Bidang Pendidikan. Kami saat ini membuka peluang untuk kamu yang ingin bekerja ditempat kami sebagai Customer Service Officer. Tugas dan Tanggung Jawab - Membuat dan melaksanakan rencana kerja bulanan untuk pencarian siswa/mahasiswa baru yang potensial berdasarkan target yang telah ditetapkan. - Memberikan...

  • Customer Service

    6 months ago

    Jakarta, Indonesia Mitra10 Full time

    Kualifikasi: - Usia maksimal 28 tahun - Pendidikan mínimal SMA/K sederajat - Memiliki pengalaman mínimal 1 tahun sebagai Customer Service di perusahaan retail - Mahir menggunakan Ms. Office - Penempatan Mitra10 Fatmawati - Jakarta Selatan Ability to commute/relocate: - Jakarta: Reliably commute or planning to relocate before starting work...

  • Customer Service

    8 months ago

    Jakarta, Indonesia Time International Full time

    To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...

  • Customer Service

    2 months ago

    Jakarta, Indonesia Vorta Beauty Clinic Full time

    Customer Service - Wanita - Fresh graduate diutamakan - Usia maksimal 28 tahun - Pendidikan mínimal SMA / Sederajat - Mampu mengoperasikan Microsoft Office - Mampu mengerjakan beberapa tugas secara bersamaan - Komunikatif dan mampu menjaga relasi baik dengan customer - Disiplin, jujur, dan bertanggung jawab - Bersedia mengikuti pelatihan selama 2 bulan -...

  • Customer Relation Officer

    8 months ago

    Jakarta, Indonesia Serasi Autoraya Full time

    Develop customer-related strategies and programs (customer service, service quality, customer relations, and service culture). - Perform service recovery for complaints that occur by following up on complaints to the relevant departments and ensuring that they are resolved. - Conduct program socialization and monitoring of the implementation of all customer...

  • Customer Service Officer

    2 weeks ago

    Jakarta, Indonesia PT BASF Distribution Indonesia Full time

    **Objectives of the Position**: - Manage OTC interfaces with customer efficiently and effectively - Contribute to better performance of Customer Order Management (OTC process) **Main Areas of Responsibilities and Key Activities**: - Perform Customer Order Management process & monitoring, ensure all order processed correctly and meet customer satisfaction,...

  • Customer Service Import Officer

    6 months ago

    Jakarta, Indonesia PT Forecastle Indonesia Full time

    PT. Forecastle Indonesia, was founded in 2009 in Jakarta-Indonesia, with interest and activities encompassing as Shipping Agency, Project Management, Port Agency and Freight Management.We offer our clients a seamless portfolio of support services from the initial planning and budgetary phase to the final delivery. Forecastle also values it’s employee and...

  • Customer Service Officer

    6 months ago

    Jakarta, Indonesia AIMSIS Full time

    AIMSIS | ACADEMIC INFORMATION MANAGEMENT SYSTEM IN SCHOOLS Connecting Parents with Teachers, while automating Teacher's administrative tasks. Input Data Receiving Customer Service Calls Going to Schools for training the teacher **We expect you to have**: Experiences in Customer Service of B2B for at least 2 years. Strong communication, intrapersonal,...

  • Customer Service

    6 months ago

    Jakarta, Indonesia PT Central Mall Kelola Full time

    **JOB RESPONSIBILITIES**: - Maintaining good relation with customer - Handling customer complaint - Providing information & assisting customer - Conducting the activity customer relation programs **JOB REQUIREMENTS**: - Maximum age is **23 Years Old**: - Minimum Education SMA/SMK from any major - Preferable having experience in Shopping Center, Retail...