Customer Service Officer

7 months ago

Jakarta, Indonesia Knauf Indonesia Full time

**Summary**

The Customer Service Officer ensures that all aspects related to Customers Satisfaction including PO, Deliveries, and Claims are handled properly, correctly and smoothly.

**Responsibilities**

1. Maintain Good Quality Service to Customers:

- Regular communication with all customers (visit, by phone, sms, social media etc.)
- Handle and process the PO on time, in full and correctly.
- Manage Customer complaints and ensuring all are taken care of, and according to the agreed time frame, close coordination with the Project and Retail Reps., Regional Managers, and the Plants.

2. Monitor Credit Limits and payments of the Customers:

- Monitor and communicate closely the Credit Limits of each customer, remind them on outstanding payments that may cause delivery to suspend due to the CL.
- Coordinate closely with finance on Credit Limits.

3. Manage deliveries properly:

- Coordinate closely with logistics, distribution, warehouse and the plants on the delivery schedule, production schedule, stock availability.
- Immediately communicate with the customers should there be any delays or changes or the deliveries.
- Propose adequate solution for problem solving and discuss with manager.

4. Reporting:

- Provide regular reports required (daily and monthly) on time and accurately.

**Key Requirements**

1. Bachelor's degree (any major)

2. Experience minimum of 2 years in the working field, manufacturing preferred.

3. Proficient in SAP System

4. Analytical skill, Customer oriented, Integrity, Good communication, Able to work in team.

5. Good time management.

6. English is a must.

**About Knauf**

**Knauf - From Family Business to Corporate Family**

**Serving Customers Worldwide**

The Knauf Group continues to operate as a family business and is present in over 90 countries with over 80 raw materials processing plants and over 300 manufacturing plants on five continents. Knauf systems simplify planning and construction on a global scale, offering comprehensive solutions and quality assurance. In many countries, the name Knauf is synonymous with gypsum. The Group is managed by the general partners Alexander Knauf, Jörg Kampmeyer, and Dr Uwe Knotzer. In 2021, Knauf employed 40,000 employees worldwide and generated sales of 12.6 billion Euros.

**Designing the Rooms of Tomorrow**

Innovation and the integration of technological innovations are the cornerstones of our business strategy. With high quality products, Knauf continuously sets new standards to make the construction and modernization of buildings better, more efficient, and more sustainable. Coordinated systems impress with their cost-effectiveness, high levels of fire resistance and sound insulation, as well as the highest energy efficiency, and a diverse range of design choices.

**High Quality Solutions for all Aspects of Construction**

Modern construction must meet complex requirements. Key energy performance management must synergies with ventilation and illumination as well as design. The increasing implementation of technology calls for integral planning processes and new forms of space creation. Accordingly, Knauf offers premium solutions in drywall construction. As a reliable partner, the Knauf Group supports customers with well-founded know-how, and exceptional service - from local housing construction to superlative architecture worldwide.

  • Customer Service Officer

    6 days ago

    Jakarta, Indonesia Carrot Academy Full time

    We at Carrot Academy recognize the value that our Customer Services Teams brings to our company. As the face of the company to most customers, the Customer Service team gets the opportunity to build a strong customer experience and lasting relationship with our customers. We are looking for a service-oriented person to join our team as Customer Service...

  • Customer Service Officer

    7 months ago

    Jakarta, Indonesia UPL ltd Full time

    **Customer Service Officer**: - Job Id: 8636- City: 01648, Special Capital Region of Jakarta, Indonesia- Department: - Function: Sales & Commercial- Employee Type: Permanent Full Time- Seniority Level: Associate- Description: **Job Purpose**: A Sales Customer Service Officer typically handles customer inquiries, provides product or service information,...

  • Customer Service

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

  • Customer Service Officer

    4 months ago

    Jakarta, Indonesia PT Satu Dental Indonesia Full time

    **Kualifikasi**: - Pendidikan mínimal SMU, D3 Semua jurusan - Min 2 tahun pengalaman sebagai Customer service dan terbiasa menghandle mulichat >50 chat per hari - Lancar mengoperasikan Microsoft Office terutama Excel - Service oriented, disiplin dan memiliki kemampuan komunikasi yang baik - Detail oriented, teliti, jujur dan bertanggung jawab **Deskripsi...

  • Customer Service Officer

    2 months ago

    Jakarta, Indonesia PT Imecon Teknindo Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Efficiently handle customer inquiries and complaints through Omni channel (Chat) or Inbound call (voice) - Escalate complex issues to the Team Lead for resolution - Maintain a typing speed of at least...

  • Customer Service Officer

    7 months ago

    Jakarta, Indonesia UPL NA Inc. Full time

    Job Id: 8635- City: 01648, Special Capital Region of Jakarta, Indonesia- Department: - Function: Sales & Commercial- Employee Type: Permanent Full Time- Seniority Level: AssociateDescription: **Job Purpose**: A Sales Customer Service Officer typically handles customer inquiries, provides product or service information, processes orders, and resolves any...

  • Customer Service Officer

    1 week ago

    Jakarta, Indonesia Matra Daya Rajasa Full time

    Client kami adalah sebuah perusahaan pembiayaan otomotif nasional membutuhkan segera posisi Customer Service Officer penempatan di **Jakarta** Uraian Pekerjaan: - Menindaklanjuti permintaan pelanggan atas dokumen atau informasi yang mereka perlukan - Melakukan dokumentasi dan laporan yang diperlukan Kriteria: - Wanita maksimal 25 tahun - Pendidikan...

  • Customer Service

    4 days ago

    Jakarta, Indonesia Time International Full time

    Requirements: - Bachelor degree from any major - Experience in service or front office from the hospitality industry is an advantage - Being familiar with fashion products and accessories will add value - Possess a positive attitude with a customer service mindset - Service and people-oriented - Having proficiency in both verbal and written English is a...

  • Customer Service Officer

    1 week ago

    Jakarta, Indonesia PT Valbury Asia Futures Full time

    Job Description: - Provide customers about product and service information - Able to quickly locate user problems and provide solution - Identify and escalate priority issues and solve the problems - Documenting all information according to Standard Operating Procedures - Conduct customer surveys to ascertain level of customer experience - Coordinate...

  • Customer Service Officer

    4 months ago

    Jakarta, Indonesia Traders Family International Full time

    **Divisi** Customer Service Officer **Tipe Pekerjaan** Full Time **Lokasi** Jakarta **What You Do** **Requirements**: Posisi ini sesuai bagi mereka yang suka berinteraksi dengan orang lain, dapat bekerja dengan cepat, serta terbiasa dengan rutinitas chat. **What Will You Get** - Gaji Pokok sebesar Rp 4.000.000, - Bonus Akhir Tahun yang besarannya...

  • Customer Service Officer

    2 months ago

    Jakarta, Indonesia Valbury Asia Futures Full time

    CS/CX Jakarta Job Description: - Provide customers about product and service information - Able to quickly locate user problems and provide solution - Identify and escalate priority issues and solve the problems - Documenting all information according to Standard Operating Procedures - Conduct customer surveys to ascertain level of customer experience -...

  • Customer Service

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Customer Service Officer

    7 months ago

    Jakarta, Indonesia Traders Family International Full time

    **Divisi** Customer Service Officer **Tipe Pekerjaan** Full Time **Lokasi** Jakarta **What You Do**: Pada posisi ini, Anda bertanggung jawab untuk berinteraksi dengan pelanggan melalui platform chat dengan cara menggali kebutuhan dari pelanggan agar dapat diberikan solusi atau langkah penyelesaian yang sesuai dengan...

  • Customer Service

    2 days ago

    Jakarta, Indonesia PT Neural Technologies Indonesia Full time

    Persyaratan Minimum Associate Degree (D3) from any major Min. 1 year proven experience as telesales, customer service or caller role Ability to learn about products and services and describe/explain them to prospects Experienced using Microsoft office Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding...

  • Customer Service Officer

    1 day ago

    Jakarta, Indonesia Asetku Full time

    Assess our customers by providing relevant consultations. Respond promptly to customer inquiries. Communicating with customers through various channels. Acknowledge and resolve customer complaints. Keeping records of customer interactions, transactions, comments and complaints. Providing feedback on the efficiency of the customer service...

  • Customer Service Officer

    7 months ago

    Jakarta, Indonesia PT. Traderhub Mitra Indonesia Full time

    **Qualifications** - Max. 30 years old - Required language(s): Indonesian, English (must have good writing, reading, listening and speaking skills), Mandarin will be a plus point - At least 1 year of working experience in the related field is required for this position - Required skill (s): Exquisite communication skill, Microsoft Office, Excellent English,...

  • Customer Service

    7 months ago

    Jakarta, Indonesia Mitra10 Full time

    Kualifikasi: - Usia maksimal 28 tahun - Pendidikan mínimal SMA/K sederajat - Memiliki pengalaman mínimal 1 tahun sebagai Customer Service di perusahaan retail - Mahir menggunakan Ms. Office - Penempatan Mitra10 Fatmawati - Jakarta Selatan Ability to commute/relocate: - Jakarta: Reliably commute or planning to relocate before starting work...

  • Customer Service

    5 hours ago

    Jakarta, Indonesia PT Shield On Service Tbk Full time

    **PT Shield On Service Tbk (SOS) **sedang membutuhkan para karyawan yang memiliki motivasi yang tinggi untuk ditempatkan pada client kami, Dengan posisi yang dibutuhkan sebagai berikut: **Customer Service** **Kualifikasi**: - Wanita - Usia 18 - 27 tahun - Min pendidikan D3 / S1 Semua Jurusan - Min 1 tahun pengalaman bidang terkait/Freshgraduate...

  • Customer Service

    1 week ago

    Jakarta, Indonesia PT MUKTI ABADI SADAYA Full time

    Deskripsi Pekerjaan Tugas dan Tanggung Jawab - Melakukan pemeriksaan dan analisa awal terhadap keluhan yang disampaikan customer. - Melakukan koordinasi dengan tim Service terkait keluhan atau kendala dari kendaraan customer. - Bertanggung jawab penuh dalam memberikan pelayanan kepada customer. - Melakukan interaksi dan pelayanan yang optimal dengan...

  • Customer Service

    9 months ago

    Jakarta, Indonesia Time International Full time

    To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...