Head of Partner Experience
4 days ago
**Job Description Role**: Head of Partner Experience
**Location**: Jakarta
**Reports To**: Head of Operations (who is based in Singapore)
Our client delivers a simple software and service, yield management solution, for independent hotels. Founded by veterans in the travel industry in 2016, we are the indisputable primary partner to hoteliers in driving revenue. Acting as their hotel operating system, we power their back office revenue generation business operations by leveraging on our proprietary tech-driven solutions, allowing them to focus on being great hoteliers while using professional tools that are traditionally available only to big hotel chains. Our solution will empower tens of thousands of independent hotels across the world to deliver on the full potential of their properties, and to focus on delivering phenomenal traveller experiences to their guests. By coupling our technology with incredible account management, we deliver a complete solution, thereby ensuring that our hotel partners see a real revenue uplift, rather than simply receiving a set of tools with no guidance on how to make the most of it.
**About The Job**:
- Solve roadblocks experienced by the teams Hire new joiners to scale the team as the company grows -Collaborate with our Systems team to improve our tools (especially our CRM) & Collaborate with other teams (pricing, finance, account management, sales) to improve and expand our processes
**Experience**:
Bachelor degree 3y+ of experience managing large operational teams (onboarding, customer service, account management, back office tasks,...)
**Nice to have**: hotel industry experience, Skills Excellent leadership Field / front line experience, Relentless, Rigorous and detail oriented. Dare to dissent, Service oriented, Analytical Mastery of Google Sheets.
Our client provide a vibrant, agile, energetic and innovative work environment. They have a good mix of aspiring professionals and industry veterans, all of whom are working together to create the next big story in the hospitality industry, leveraging on the latest existing technology and platforms in a highly competitive arena, and focusing on delivering the values to each hotel partner. We are not afraid to challenge the status quo, while remaining prudent to ensure that the growth is sustained as we build the company now for the future.
-
Head of Operations Experience
5 hours ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Head of People Partner
6 days ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Head of Departement
2 weeks ago
Jakarta, Indonesia Haihan and Partner Full timeHead of Departement - Berpengalaman lebih diutamakan - Teliti, bekerja keras, jujur, disiplin, bertanggung jawab - Memiliki komitmen pada pekerjaan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...
-
Business Development and Operations Head
3 days ago
Jakarta, Indonesia Mobishastra Technologies -Etisalat channel partner Full timeThe Business development Head will be the **responsible for the management for all business activities of the enterprise in a country and **will be responsible for revenue, profit, working capital, and product quality goals as well. - Excellent interpersonal skills at all levels, including people-management, leadership and both written and verbal...
-
Marketing and Business Partner Department Head
5 hours ago
Jakarta, Indonesia PT. Arcigee Indonesia Full timePersyaratan wajib Pria & Wanita Diploma 35 - 50 tahun Min. pengalaman 10 tahun Informasi Tambahan This client as one of the best independent IT solutions company who has excellent track records in all of their projects is looking for a Marketing and Business Partner Department Head. If you want and capable enough to become a part of this company, also...
-
People Experience Partner
7 months ago
Jakarta, Indonesia Amartha Full timeAs a People Experience Partner, you will be the counterpart to work closely with key stakeholders and employees in designated departments in order to align business objectives and ensure the whole working experience, processes and procedures. You will work collaboratively across teams and develop initiatives and solutions. **Responsibilities**: - Provide...
-
Head of Consumer Experience
7 months ago
Jakarta, Indonesia Reckitt Full timeWant to lead online operations from the front? As a Head of Consumer Experience at Reckitt, you’ll have the freedom to shape the media strategy for our market-leading brands.- With so much of our success depending on our online effectiveness, yours will be a vital role. Immersing yourself in our digital marketing and media strategies, you’ll: - Work with...
-
Head of Partner Acquisition
20 hours ago
Jakarta, Indonesia Gravel Full timeCompany Description Gravel is a technology company that makes it simple for you to find qualified and trustworthy construction workers. Since 2019, we have committed to making a difference through the power of technology for both our clients' projects and blue-collar workers. We aim to solve quality labor shortages by democratizing access to blue-collar...
-
People Experience Partner Intern
2 days ago
Jakarta, Indonesia Amartha Full time**About the role**: As a People Experience Partner Intern, you will support the daily task of the PEP team in connecting with stakeholders or employees and enhance the overall employee lifecycle. You will work collaboratively across teams and support the development of new initiatives and programs. **Responsibilities**: - Assist operational support for...
-
Patient Experience Partner
5 days ago
Jakarta, Indonesia Pfizer Full time**ROLE SUMMARY** The Patient Experience Partner role focuses on patient experience by understanding needs of patients in the market to achieve better state of care working through key stakeholder engagement. This role helps improve the patient journey experience improvement and be the face of the patient support programs by collaboration with key...
-
Head of Channel Partner
6 days ago
Jakarta, Indonesia Aloha Consulting Group Full timeIdentify, negotiate, and create a strategic collaboration with a top-tier, mid - to small-sized partner. - Closing the deals from strategic partnership leads. - Manage the partnership pipeline carefully to ensure accurate data and hygiene are updated in the system. - Monitor and manage partners performance including strategy discussion to improve the overall...
-
Head of Merchant Experience Strategy
1 week ago
Jakarta, Indonesia GO-JEK Full time**About the Role** Fasten your helmet and climb on board if you’re ready to be our Head of Merchant Experience Strategy & Go-to-Market. In this role, you will be an integral player within the Merchant Platform team (GoBiz), focusing a bulk of your efforts on improving and enhancing our merchant-partners’ experience on our platform. The platform...
-
Head of Customer Experience/service
20 hours ago
Jakarta, Indonesia Valbury Asia Futures Full timeSupport Jakarta, Indonesia Hello, everyone! PT Valbury Asia Futures part of Valbury Asia Group is a financial services company based in Jakarta and established in 1999 #hiring **Head of CX/CS** position. Job Description: - Lead the Customer Services team within the division and continually improve the customer service experience in the division - Market &...
-
Partner
7 days ago
Jakarta, Indonesia Reeracoen Indonesia Full time100,000,000 IDR ~ 200,000,000 IDR - Jakarta- Language: English is a must (professional level) - Experience: At least 15 years in Consulting and several years in related industry **About work**仕事内容について**: As the Head of executive management in the Indonesia region, s/he will be responsible for the whole operations within the region, including...
-
Head Sales
4 months ago
Jakarta, Indonesia STARKE Full timeThe Head of Sales - Operations will be responsible for overseeing the entire sales department, ensuring smooth sales operations, and aligning sales strategies with the overall business goals. You will work closely with various departments to streamline processes, improve performance, and lead the team to exceed sales targets. **Key Responsibilities**: -...
-
Sea Freight Manager
5 hours ago
Jakarta, Indonesia cargo-partner Full time**Are you an experienced Sea Freight Manager but feel you have reached the ceiling in your current role? Perhaps you are eager to join a truly global business where you can succeed both in Indonesia and internationally. Whatever your circumstances cargo-partner could, be your answer!** We have enjoyed another very successful year here at cargo-partner and...
-
Emerging Business Head
3 months ago
Jakarta, Indonesia Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
HR Business Partner
21 hours ago
Jakarta, Indonesia SMART Agribusiness and Food Full timeAct as single point of contact to advise Business/Functional counterparts on strategic people issues e.g. recruitment, talent management, industrial relations issues, performance management, etc. - Adapt and implement HR programs /guidelines for their specific BU. - Acts as "relationship manager" for the Business/Functional counterparts to HR GA, Payroll and...
-
Personal Assistant
2 weeks ago
Jakarta, Indonesia cargo-partner Full time**Want a role that you are properly utilised?** You can join us on an exciting journey where you can use your skills to be a great and reliable aid to the Chief Representative of Indonesia. If you find fulfillment in making the office a place like home, this may just be the job for you! Sounds exciting? Read on to find out more! **What you'll be...
-
Sm - Digital Partners Lead
5 days ago
Jakarta, Indonesia Prudential Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...