Customer Experience Department Head

5 months ago


Jakarta, Indonesia PT Astra Digital Mobil (mobbi) Full time

Ensure satisfaction and loyalty of customers
- Plan with business executives and stakeholders
- Design and improve customer experience
- Liase with marketing, growth & operation team to build improvement programs
- Evaluate & enhance customer touchpoints
- Lead & develop UI/UX team to be an effective workforce

**Requirements**:

- Bachelor's degree in Business, Marketing, or a related field with a minimum GPA of 3.00.
- Proven experience (6 years) as a Customer Experience Manager or in a similar customer-facing role.
- Strong understanding of customer experience principles, strategies, and best practices.
- Excellent analytical skills with the ability to interpret data and customer feedback to drive insights and improvements.
- Exceptional communication and interpersonal skills to collaborate effectively with internal teams and build rapport with customers.
- Demonstrated leadership and team management skills, with a track record of motivating and guiding teams to achieve customer-focused goals.
- Customer-centric mindset with a passion for delivering outstanding service and exceeding customer expectations.
- Proven project management skills to plan, execute, and track customer experience initiatives.
- Strong problem-solving skills, with the ability to think creatively to overcome challenges and obstacles.



  • Jakarta, Indonesia Adaro Energy Full time

    Job Information - Position Name : - Logistics Department Head- Work Location : - Kalimantan Utara- Employment Status : - Permanent- Minimum Year of Experience : - 8 Year(s)- Closing Date : - 31 October 2024Job Responsibilities Job Requirements - Minimum Bachelor Degree (S1) graduate majoring in Engineering, Logistics, Supply Chain Management, Business...

  • Ga Department Head

    2 weeks ago


    Jakarta, Indonesia Adaro Energy Full time

    Job Information - Position Name : - Ga Department Head- Work Location : - DKI Jakarta- Employment Status : - Permanent- Minimum Year of Experience : - 15 Year(s)- Closing Date : - 30 November 2024Job Responsibilities Managing the availability and seamless fulfillment of goods, facilities, infrastructure, and services to ensure timely delivery, while...


  • Jakarta, Indonesia PT Radana Bhaskara Finance Tbk. Full time

    Head of IT Infrastructure Department - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...


  • Jakarta, Indonesia Agro Boga Utama Full time

    **LOWONGAN **KERJA**: Kami adalah perusahaan dinamis yang mengedepankan kekeluargaan. Kami memberi kesempatan yang sama untuk seluruh warga Indonesia yang memenuhi standar kualifikasi untuk dapat bergabung di perusahaan ini **NATIONAL MAINTENANCE DEPARTMENT HEAD**: Supply Chain | Head Office Jakarta Deskripsi Pekerjaan dan Kualifikasi klik Kirim CV klik...

  • Customer Experience

    6 months ago


    Jakarta, Indonesia Moladin Full time

    Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...


  • Jakarta, Indonesia PT Radana Bhaskara Finance Tbk. Full time

    Head of Factoring Department - Based in Jakarta Cilandak "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of...


  • Jakarta, Indonesia MUFG Bank, Ltd., Jakarta Branch Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...


  • Jakarta, Indonesia PT. Indomobil Finance Indonesia Full time

    Responsible for increasing market share growth for R4 Used financing products (Used cars) - Creating a comprehensive business plan in accordance with the business strategy that has been determined by Management - Coordinating with Area Head and Branch Head of R4 Used to determine the business strategy that will be implemented in each branch office -...


  • Jakarta, Indonesia PT Indomobil Finance Indonesia Full time

    PT Indomobil Finance Indonesia (“Perseroan”) adalah perusahaan yang bergerak dalam bisnis jasa pembiayaan kendaraan bermotor dan alat berat dengan bentuk pembiayaan konsumen, sewa guna usaha dan anjak piutang yang didirikan pada tahun 1993. Pada tahun 2003, setelah pengambilalihan saham Marubeni Corporation oleh Indomobil Grup maka Perseroan mengubah...


  • Jakarta, Indonesia PT Radana Bhaskara Finance Tbk. Full time

    Head of Internal Audit Department - Based in Jakarta Cilandak "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware...


  • Jakarta, Indonesia Moladin Full time

    We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with...


  • Jakarta, Indonesia Serasi Autoraya Full time

    Develop customer-related strategies and programs (customer service, service quality, customer relations, and service culture). - Perform service recovery for complaints that occur by following up on complaints to the relevant departments and ensuring that they are resolved. - Conduct program socialization and monitoring of the implementation of all customer...


  • Jakarta, Indonesia PT. Indomobil Finance Indonesia Full time

    Responsible for increasing market share growth for R4 financing products (new cars) - Creating a comprehensive business plan in accordance with the business strategy that has been determined by Management - Coordinating with Area Head and Branch Head of R4 to determine the business strategy that will be implemented in each branch office - Assisting Branch in...


  • Jakarta, Indonesia Moladin Full time

    Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is...


  • Jakarta, Indonesia Tugu Insurance Full time

    You will report directly to Internal Audit Group Head of PTAsuransi Tugu Pratama Indonesia Tbk, one of the top 5 general insurancecompanies in Indonesia. We have strong financial performance that recognizedthrough A- Stable Outlook status from a reputable credit rating agency in theworld, AM Best. You will join with a diverse team with us and enjoy...


  • Jakarta, Indonesia PT Radana Bhaskara Finance Tbk. Full time

    Head of Credit Analyst Factoring Department - Based in Jakarta Cilandak "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please...


  • Jakarta, Indonesia PT Indomobil Finance Indonesia Full time

    PT Indomobil Finance Indonesia (“Perseroan”) adalah perusahaan yang bergerak dalam bisnis jasa pembiayaan kendaraan bermotor dan alat berat dengan bentuk pembiayaan konsumen, sewa guna usaha dan anjak piutang yang didirikan pada tahun 1993. Pada tahun 2003, setelah pengambilalihan saham Marubeni Corporation oleh Indomobil Grup maka Perseroan mengubah...


  • Jakarta, Indonesia Kanmo Retail Group Full time

    **Key Responsibilities**: - Ensure end to end follow up on customers issue from ticket raised till solution given and case closed. - Be responding to customers on pre-sales/ after sale service too. - Understand customers' query and responds to them with correct information. - Escalate the ticket to related team/department if further clarification needed. -...

  • Customer Experience

    1 month ago


    Jakarta, Indonesia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Head Sales

    3 months ago


    Jakarta, Indonesia STARKE Full time

    The Head of Sales - Operations will be responsible for overseeing the entire sales department, ensuring smooth sales operations, and aligning sales strategies with the overall business goals. You will work closely with various departments to streamline processes, improve performance, and lead the team to exceed sales targets. **Key Responsibilities**: -...