Customer Experience Supervisor

**Job Deskripsi**: - Melakukan review dan mengembangkan SOP terkait customer journey dan service untuk memastikan pengalaman klien yang optimal - Membuat laporan dan menganalisa, serta membuat rencana perbaikan atas keluhan yang disampaikan klien - Bekerjasama dengan departemen produksi dan kreatif untuk memastikan produk dan layanan berkualitas tinggi -...

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

Create a strategy for providing a positive brand experience to channels and users - Identify problems in business with channel - Improve channel business based on data or research - Collaborate with internal teams to find solutions - Coordination of existing data results with real area situation - At least 2 years of working experience as a Customer and Data...

Binakarya Propertindo Group is one of the leading property developers in Indonesia. The company was founded in 2007, the owners has been in the property business for more than 20 years. Binakarya Propertindo Group focuses its property business in the construction and development of apartments, houses and commercial complexes. Binakarya Propertindo Group...

Provide pick-up/customer complaint tickets to Agents Analyze tickets regularly Create Segregation and Break Schedules for Agents Case escalation both internal and vendor Monitoring shipments through internal KGX or Vendors Provide approval of claim for damage or loss customer goods Conduct monthly coaching to Agents Provide training to Agents...

We are seeking an experienced Customer Experience Specialist to join our team and improve our customer experiences. You will be responsible for statistically analyzing various operational data and adjusting operational strategies in a timely manner, handling any operational issues and customer complaints, identifying ways to improve customer...

**Requirments**: - Bachelor degree on any major - Min 3 years in a customer service position as supervisor - Ability to think strategically and to lead - Good understanding of management pactices and techniques - Advanced troubleshooting and multi-tasking skills - Excellent leadership and interpersonal skills - Proficiency in Microsoft Office - Outstanding...

**Style Theory** from Singapore - We provide a subscription-based clothing rental service, redefining accessibility to designer clothes for everyone. People often call us the 'Netflix of Fashion'. #womenofstyletheory We are looking for a **Customer Experience Specialist** to assist our customers with all the queries including technical problems when using...

**Requirements**: - Bachelor's degree in Business, Marketing, or related field. - Proven leadership experience in customer experience or a related role. - Excellent communication and relationship-building skills. - Proficient in data analysis and feedback tools. - A strong understanding of the needs of the hospitality industry will be a...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

**Requirement**: - Diploma / Bachelor's degree in any major - Fresh graduate or max. 2 years of experience - Jakarta placement (but willing to work mobile) - Have a customer-oriented mindset and excellent communication skills. - Easily connect with people from a diverse range of backgrounds. - Track customer experiences across online and offline channels,...

**Key Responsibilities**: Responsible to monitor, analyze and report Marketplace customer experience Hygiene component (live chat, order deliveries, order cancellations, reviews & discussion, and banner) Responsible to monitor and analyze all Kanmo Official Store health & performance To assist Marketplace Customer Experience Associate Manager in order to...

**What You'll Do**: As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...

As a Customer Service Operations Supervisor, will be responsible for managing our customer service operations team sub-ordinate. The individual will have contact with customers, carriers/partners and potential customers on a daily basis. must ensure the team/subordinate is proactive in providing quality customer service and collaborating operational and have...

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. LI-Hybrid **Job Purpose**: To provide excellent customer service and to promote this idea...

Maintaining a positive, empathetic, and professional attitude toward customers at all times - Responding promptly to customer inquiries - Communicating with customers through various channels - Acknowledging and resolving customer complaints - Knowing our products inside and out so that you can answer questions - Keeping records of customer interactions,...

Job Description: - Ensure our customers can have an easy transaction and understanding of our products according to their needs. - Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc) - Help make decisions on operations, products, and...

**About Intrepid** **Responsibilities**: - Equipped by dynamic Brand FAQs to provide response to customers - Using ASANA ticketing system (internal) for structured and speedy escalations - Provide straight to the point responses which aligned with the brand directions - Responsible in both Product reviews and store/seller ratings - Solve urgent issues such...

About the Role Customer Experience (CX) Team focused on ensuring that every interaction a customer has with the company is positive, seamless, and aligns with the company's values and goals. The team works across various touchpoints, from customer support to product usage, to ensure customers feel heard, valued, and supported throughout their journey with...

Create a strategy to create a good brand experience with channels and users - Identify problems in business with channel - Improve channel business based on data or research - Collaborate with internal teams to find solutions - Coordination of existing data results with real area situation - At least 2 years of working experience as a Data Analyst...