Supervisor Customer Service
4 months ago
**Requirments**:
- Bachelor degree on any major
- Min 3 years in a customer service position as supervisor
- Ability to think strategically and to lead
- Good understanding of management pactices and techniques
- Advanced troubleshooting and multi-tasking skills
- Excellent leadership and interpersonal skills
- Proficiency in Microsoft Office
- Outstanding witten and verbal communication skills
- Customer Service Oriented
**Job Descriptions**:
- Improve customer service experience and creat engaged customers
- Take ownership of customers issues and set resulation
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyse services statistics and compile accurate reports
- Mentor and develop customer services agents and nurture an enviroment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
**Salary**: Rp6,000,000 - Rp7,000,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (required)
**Education**:
- S1 (preferred)
**Experience**:
- Customer Service: 2 years (preferred)
**Language**:
- English (preferred)
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