On-road Supervisor

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**Job Summary**

The On Road Supervisor is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. The On Road Supervisor supervises others within the department.

**Responsibilities**:
**Manages On Road Performance**
- Works with service providers to maximize day to day proficiency and ensure packages are delivered in a safe, timely, and professional manner.
- Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
- Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
- Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
- Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.

**Supervises and Develops Others**
- Determines employees’ training needs to produce continuous development plans.
- Provides on-going feedback and support to improve performance.
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork

**Maintains Operational Performance**
- Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results.
- Works with others (e.g., service providers, preload supervisors/managers) to troubleshoot service inefficiencies and modify plans and/or behaviors to improve performance.
- Reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
- Administers the disciplinary process and involves upper management and/or the union steward to address performance issues with employees.
- Engages in peak rental locations/facilities contracts to control costs.

**Ensures Health/Safety Compliance**
- Works with Human Resources to ensure the implementation and maintenance of a Comprehensive Health and Safety Plan.
- Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.
- Maintains updated employee training and certifications to provide a safe, proficient work environment.
- Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
- Conducts audits to ensure compliance with UPS, local, state, and federal guidelines for safety, hazardous materials, security, environmental, and OSHA.
- Solicits input from team members and employees to improve the work environment.

**Supports Collaborative Work Environment**
- Communicates and presents operational objectives, changes, and updates to ensure a well-informed and focused workgroup.
- Provides communication and training to employees to share updates on new services and procedural changes.
- Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
- Develops and maintains working relationships with local union officials to promote positive labor relations

**Identifies Customer Needs**
- Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
- Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
- Encourages service providers to identify and forward volume development opportunities to management.
- Creates a customer focused work environment to emphasize service and focus on building the business.
- Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers
- ** Qualifications**: