Customer Experience Supervisor

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is...

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...

Binakarya Propertindo Group is one of the leading property developers in Indonesia. The company was founded in 2007, the owners has been in the property business for more than 20 years. Binakarya Propertindo Group focuses its property business in the construction and development of apartments, houses and commercial complexes. Binakarya Propertindo Group...

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

**About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member who has respinsibility for customer experience...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

**Kasual** is the first modern e-commerce experience in Indonesia that combines daily wear functionally with personal customization. Kasual is a fun and exciting place to work, a next-gen DNVB company disrupting the fashion industry through beautiful design, innovative features, and a business model that allows us to offer better alternatives to customers...

Oversee and ensure the daily operations of the customer relations team run smoothly. - Handle customer complaints directly (face-to-face/walk-in) in a professional, prompt, and effective manner. - Identify customer issues and provide solutions to improve customer satisfaction. - Manage and monitor customer feedback, creating reports on recurring issues or...

Lead and supervise all teams dedicated to providing frontline customer support to customers - Maintain daily customer support operations, ensuring workflow efficiency and effectiveness, adherence to Amartha policies and regulatory guidelines, and high-quality customer experiences - Develop a strategic vision and plan for how we expand and deepen our service...

**What You'll Do**: As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. -...

Ensure our customers can have an easy transaction and understanding of our products according to their needs. Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc) Help make decisions on operations, products, and technology based on...

Job Description: - Ensure our customers can have an easy transaction and understanding of our products according to their needs. - Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc) - Help make decisions on operations, products, and...

Job Description: - Ensure our customers can have an easy transaction and understanding of our products according to their needs. - Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc) - Help make decisions on operations, products, and...

As a Customer Service Operations Supervisor, will be responsible for managing our customer service operations team sub-ordinate. The individual will have contact with customers, carriers/partners and potential customers on a daily basis. must ensure the team/subordinate is proactive in providing quality customer service and collaborating operational and have...

**About the Role** Strap on your helmet and climb onboard as our Customer Experience Improvement! In this role, you'll take the wheel in identifying our customers’ pain points when raising issues to our Care team and in using the Gojek app in general. You'll work closely with fellow Service Excellence teammates and with cross-functional teams such as...

**Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...

Ensure satisfaction and loyalty of customers - Plan with business executives and stakeholders - Design and improve customer experience - Liase with marketing, growth & operation team to build improvement programs - Evaluate & enhance customer touchpoints - Lead & develop UI/UX team to be an effective workforce **Requirements**: - Bachelor's degree in...