Customer Experience Retail

1 week ago


Jakarta, Indonesia Amar Bank Full time

**Who are we?**

Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.

**How did we manage to do that?**

We are changing people’s perception of a bank. We believe we are the innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. We think of ourselves as, ‘A technology company with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’

**How did it all start?**

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.

**Our philosophy, mission, and vision**

Technology must impact lives, must improve lives. We exist to provide banking to those who ‘need’ and not only to those who ‘want’. Services when provided to those who need at the time of their need brings smiles. Our vision is to bring 200 million smiles.

**More about the bank with startup culture environment**

Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have fun at the workplace We provide a great working environment that pushes people to grow outside their comfort zone. People with high drive and ambition find us a very attractive place to work as their career growth matches their own drive and not any staid policies. Thus we hold the honor of being awarded “Best Place to Work in Indonesia”.Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise Awards) 2022. Of course, our innovation won't stop here. So if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our journey to ‘Impact Lives’.

**Join us today and create #unlimitedinnovations**

**Responsibilities**:

- Implement deliver and facilitate the signing of loan contract documents to customers.
- Ensure the integrity and confidentiality of documents throughout the signing process.
- Collaborate with internal teams to coordinate document delivery schedules and prioritize urgent requests.
- Maintain accurate records of document transactions, including dates, times, and signatures collected.

**Requirements**:

- Minimum education in high school diploma or equivalent.
- Experience in courier services, document handling, or a similar role, with a strong understanding of confidentiality protocols and legal requirements.
- Owns a personal two-wheeled vehicle.
- Valid driver's license with a clean driving record (SIM & STNK).
- Honest, target-oriented, and enjoys fieldwork.
- Ability to multi-task, prioritize, and manage time effectively.
- Willing to be placed in the Jabodetabek area.



  • Jakarta, Indonesia The Men's Cave Full time

    **Job Title: Retail Experience Designer (Remote)** **Location**: Remote **About Us**: At The Men's Cave, we are dedicated to transforming the retail landscape by creating innovative and engaging shopping experiences. We believe that every detail matters in shaping how customers interact with brands, and we’re looking for a talented Retail Experience...


  • Jakarta, Indonesia Catalyst Tech Full time

    We are seeking an experienced Customer Experience Specialist to join our team and improve our customer experiences. You will be responsible for statistically analyzing various operational data and adjusting operational strategies in a timely manner, handling any operational issues and customer complaints, identifying ways to improve customer...

  • Customer Experience

    3 weeks ago


    Jakarta, Indonesia SEVEN Retail Group Full time

    CX & Opex Manager is responsible for ensuring exceptional patient experiences at every touchpoint within the dental clinic. This role focuses on patient satisfaction, process improvement, and overall service excellence. This role will oversee front-desk operations, patient communications, feedback management, and service quality to create a welcoming and...


  • Jakarta, Jakarta, Indonesia Amar Bank Full time

    About Amar BankAmar Bank is a leading financial institution committed to delivering exceptional customer experiences. We are seeking an experienced Retail Operations Function Head to join our team.Job DescriptionStrategic planning and execution to improve operational efficiency and effectiveness.Team management and development, focusing on high-performing...


  • Jakarta, Jakarta, Indonesia Plaza Indonesia Full time

    Talent Acquisition and Organizational Development at Plaza Indonesia.Key Responsibilities:Elevate customer relationships through strategic planning and execution of enterprise-wide rewards programs.Leverage CRM expertise to design, develop, and implement a customer management strategy that drives loyalty.Analyze customer behavior and market trends to craft...

  • Customer Experience

    2 weeks ago


    Jakarta, Indonesia Moladin Full time

    Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

  • Retail Merchandiser

    4 weeks ago


    Jakarta, Indonesia ELABRAM SYSTEMS Full time

    Develop and implement visually appealing merchandise displays that drive sales and enhance the customer experience. - Analyze sales data, market trends, and customer insights to identify opportunities to improve product placement and presentation. - Collaborate with the buying team to ensure appropriate stock levels and timely replenishment of products. -...


  • Jakarta, Indonesia HSBC Full time

    -Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...

  • Head of Retail

    2 weeks ago


    Jakarta, Indonesia Mills Full time

    This is a full-time on-site role for a Head of Retail at MILLS in Jakarta, Indonesia. The Head of Retail will be responsible for business planning, retail operations, sales strategies, team management, and leveraging analytical skills to drive business growth. The role involves overseeing the retail operations, managing sales teams, and developing strategies...


  • Jakarta, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Jakarta Jakarta**Work Type**: - Full Time**Salary**: - 30000000 to 50000000- PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific.- We are now seeking a...


  • Jakarta, Indonesia Love, Bonito Full time

    **About us** Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded...


  • Jakarta, Indonesia Kanmo Retail Group Full time

    **Key Responsibilities**: - Oversee multiple retail stores within the Jakarta area, ensuring smooth operations and adherence to company standards. - Develop and implement strategic plans to drive sales growth and achieve revenue targets. - Monitor and analyze store performance, identifying areas for improvement and implementing corrective measures. - Train,...


  • Jakarta, Indonesia StyleTheory Full time

    **Style Theory** from Singapore - We provide a subscription-based clothing rental service, redefining accessibility to designer clothes for everyone. People often call us the 'Netflix of Fashion'. #womenofstyletheory We are looking for a **Customer Experience Specialist** to assist our customers with all the queries including technical problems when using...


  • Jakarta, Indonesia PT. Jaringan VNT Indonesia (VNT Networks) Full time

    **Requirements**: - Bachelor's degree in Business, Marketing, or related field. - Proven leadership experience in customer experience or a related role. - Excellent communication and relationship-building skills. - Proficient in data analysis and feedback tools. - A strong understanding of the needs of the hospitality industry will be a...

  • Retail Manager

    2 weeks ago


    Jakarta, Indonesia SunRecruit Full time

    RETAIL MANAGER - RETAIL (JAKARTA) **ABOUT OUR CLIENT** **JOB SUMMARY** - Position: Retail Manager - Division: Manager - Location: Jakarta - Industry: Retail - Salary: Rp 10.000.000,00 - Rp 15.000.000,00 **RESPONSIBILITIES**: - Help customers or buyers find the product they are looking for - Inform customers of information regarding the price of goods -...

  • Customer Experience

    2 weeks ago


    Jakarta, Indonesia PT. Jaringan VNT Indonesia (VNT Networks) Full time

    **Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

  • Customer Experience

    3 weeks ago


    Jakarta, Indonesia PT. Jaringan VNT Indonesia (VNT Networks) Full time

    **Requirement**: - Diploma / Bachelor's degree in any major - Fresh graduate or max. 2 years of experience - Jakarta placement (but willing to work mobile) - Have a customer-oriented mindset and excellent communication skills. - Easily connect with people from a diverse range of backgrounds. - Track customer experiences across online and offline channels,...


  • Jakarta, Indonesia Moladin Full time

    Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is...

  • Retail Admin

    1 week ago


    Jakarta, Indonesia Love, Bonito Full time

    **About Us** We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in...


  • Jakarta, Jakarta, Indonesia Amar Bank Full time

    Amar Bank is hiring a Customer Experience Director to lead the development and implementation of strategies that enhance customer satisfaction and loyalty. The ideal candidate will have a strong background in customer service and excellent leadership skills.Main ResponsibilitiesDevelop and Implement Customer-Centric Strategies: Create and execute plans to...