Customer Experience Strategist
5 days ago
Talent Acquisition and Organizational Development at Plaza Indonesia.
Key Responsibilities:
- Elevate customer relationships through strategic planning and execution of enterprise-wide rewards programs.
- Leverage CRM expertise to design, develop, and implement a customer management strategy that drives loyalty.
- Analyze customer behavior and market trends to craft an overall value proposition centered on CRM and loyalty.
- Metric-driven performance analysis to forecast program success and inform corrective actions.
Requirements:
- Bachelor's degree in Marketing or Business; Master's preferred.
- 12 years in CRM/Loyalty Management; 7 years in retail/hospitality leadership a plus.
- Proven track record in optimizing CRM systems and driving impactful loyalty programs.
- Expertise in customer behavior, market trends, and industry best practices in CRM.
- Proficiency in CRM software and analytics tools.
Mid-Senior level.
Employment TypeFull-time.
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