Customer Experience Strategist

5 days ago


Jakarta, Jakarta, Indonesia Plaza Indonesia Full time

Talent Acquisition and Organizational Development at Plaza Indonesia.

Key Responsibilities:

  • Elevate customer relationships through strategic planning and execution of enterprise-wide rewards programs.
  • Leverage CRM expertise to design, develop, and implement a customer management strategy that drives loyalty.
  • Analyze customer behavior and market trends to craft an overall value proposition centered on CRM and loyalty.
  • Metric-driven performance analysis to forecast program success and inform corrective actions.

Requirements:

  • Bachelor's degree in Marketing or Business; Master's preferred.
  • 12 years in CRM/Loyalty Management; 7 years in retail/hospitality leadership a plus.
  • Proven track record in optimizing CRM systems and driving impactful loyalty programs.
  • Expertise in customer behavior, market trends, and industry best practices in CRM.
  • Proficiency in CRM software and analytics tools.
Seniority Level

Mid-Senior level.

Employment Type

Full-time.



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