Customer Experience Director

3 days ago


Jakarta, Jakarta, Indonesia Wego Full time

About Wego

We are a leading travel search engine in the Middle East and Southeast Asia. Our goal is to provide users with a rich and engaging travel experience.

The Role

We are seeking a Customer Experience Director to join our team. As a Customer Experience Director, you will be responsible for developing and implementing product strategies to drive growth and customer satisfaction across all markets.

You will lead the development of product roadmaps and manage complex projects, ensuring timely delivery and effective execution. Strong analytical skills and the ability to communicate complex concepts simply are essential for this role.

We treat product managers as key stakeholders who drive business outcomes. If you have a passion for creating products that delight customers and driving business growth, we encourage you to apply.

Key Responsibilities:

  • Develop and implement product strategies to drive growth and customer satisfaction
  • Lead cross-functional teams to identify customer pain points and develop solutions
  • Manage complex projects, including product roadmaps and stakeholder engagement
  • Analyse data to inform product decisions and drive business outcomes

Requirements:

  • Proven track record of building and scaling mobile-first products
  • Start-up experience and understanding of commercial concepts
  • Strong analytical skills and ability to communicate complex concepts simply
  • Minimum 5+ years of experience in product management


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