Operations Director
4 days ago
Position: Director of Operations - JV Ops - Data Center
Terms: Full-time
This is a day-to-day operations leadership role in which you will ensure the organization's operations activities are aligned with the company's financial and operational objectives while supporting and building the Indonesia JV Company & Operations teams. You'll leverage your leadership qualities to positively influence colleagues to embrace the company's operating objectives.
- Support the direction of diverse operations teams to support 24/7 operations of data centers within Indonesia, including critical infrastructure management, property management, customer implementation services, customer success, security operations, compliance, and customer relationships.
- Responsible and accountable for implementing & monitoring the organization's Global Operating Model (GOM) across the JV Operations, including operational metrics, financial performance, uptime & SLA achievement, standards compliance, customer installations, vendor selection, maintenance oversight, security & controls oversight, and vendor and customer contract reviews.
- Work closely with sub-regional counterparts, including regional Operations Directors, Procurement, Sustainability, Security, asset management, design, engineering and construction, sales & sales engineering, and customer success to provide consistent service delivery.
- Partner with the JV Operations Leadership and broader JV Company teams to ensure the JVs operational success, advocating for the JV inside the organization and vice versa.
- Drive product consistency and standard operating procedures aligned with the GOM.
- Escalate points of difference to APAC operational leadership for resolution & differentiation decisions.
- Actively monitor data center market conditions, operations, and drivers within Indonesia, participating in industry events to enhance the JVs profile & reach.
- Prioritize resource use for decision making related to operational risk mitigation and remediation, meeting customer commitments on target, on time, and on budget and to SLAs.
- Develop opportunities to deliver value to current customers in areas of their organizations not already served.
- Maintain awareness of the competitive landscape and customer requirements to enhance the JV company & the organization's position as the provider of choice.
- Collaborate with JV & internal teams across asset management and sales to grow the business, supporting and participating in origination activity, sales and investor tours, and customer business reviews.
- Maintain a strong external network and insight into the latest developments in the data center industry, including innovative technologies and best practices.
- Travel to support operations, as necessary (approximately 25%).
Requirements:
- Bachelor's degree in business or engineering from an accredited university; MBA, other advanced degrees and/or certifications are preferred.
- Sufficient experience managing a team and working within the data center industry.
- Experience in the fundamental operations of critical mechanical and electrical infrastructure.
- Strong financial acumen capabilities, including a demonstrated history in analytics and financial and operating performance management and reporting.
- Excellent attention to detail, strong organizational skills, and a willingness to accept new ideas and procedures.
- A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy.
- Advanced analytical and quantitative skills.
- Native Bahasa Indonesian and very strong English both verbal and written.
- Strong diplomacy and empathy skills while retaining a point of view aligned to the organization's GOM and product standardization goals.
All applications will be treated with strictest confidence. We regret to inform you that only shortlisted candidates will be notified.
EA License No.: 19C9807
Seniority levelDirector
Employment typeFull-time
Job functionOther
IndustriesReal Estate and Data Infrastructure and Analytics
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