Retail Area Supervisor

3 months ago

Jakarta, Indonesia Love, Bonito Full time

**About us**

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right)

**The Role**

You will be at the front seat in delivering the best service and experience to our customers through retail. Responsible for end-to-end operational and customer excellence, people development, assortment, and financial profitability for a cluster of stores. Through an establishment of a positive culture, clear expectations and policy, and procedural implementation - the Area Supervisor is expected to have great grit in performance analysis and measurable action plan through collaboration between all stakeholders to develop operational efficiency and scalability. This role will be integral to the success of Love, Bonito especially as we continue to expand our retail reach in Indonesia over the next few years. Reporting directly to the Assistant Retail Manager, you will analyse, interpret, and report operational business results to ensure that the overall success of a cluster of stores is attained.

**Main Responsibilities**

**_ Team Management & Leadership_**
- Together with the Assistant Retail Manager building a strong and high performing retail store team to achieve the desirable and targeted KPI and store metrics target, improve store and team productivity, and to ensure the profitability of all stores.
- Strategize manpower resource planning and management for all stores (including but not limited to oversee shift schedules, retail staff budgeting, monitor the performance of team productivity and efficiency, socialise employment SOPs, and implement disciplinary metrics) to achieve optimal staffing levels and build a high performing retail store team.
- Set standards and objectives for store teams to ensure the team provides seamless customer experience and operational process; inspire and enable the team to provide a top notch and LB service to all customers through training and mentoring with the Retail Trainer.

**_Retail Performance & Operational Excellence_**
- Responsible for the achievement of all stores' performance targets by monitoring daily/weekly/monthly/yearly performance, identifying the challenges in the floor, and providing insights and actionables initiatives to ensure all performance metrics achievements.
- Implement, monitor, and evaluate general store administration/operational aspects to ensure compliance with policies and procedures in Love, Bonito, and to increase store productivity and efficiency.
- Monitor retail store customer experience (including customers inquiries and complaints), facilitate escalated complaints and solutions findings, and develop strategies to enhance the customer experience to ensure retail store customer satisfactions.
- Collaborate closely with the Operations and Merchandising team to understand the customer type of Love, Bonito stores and allocate the right assortment to drive the overall performance of the store.
- Maintain attractive store conditions, by working closely with the Visual Merchandising team, to optimise layout and displays in-store; support brand and visual campaigns of new tacticals and launches, develop strategies to enhance future sales, and evaluate the performance.
- Collaborate closely with Assistant Retail Manager for the brainstorming and execution of campaigns, events, improvements, and store openings.
- Responsible for retail marketing initiatives analysis, execution, and evaluation to improve overall performance metrics and gain awareness.
- Identify business opportunities and actively engage in anticipating business impact or roll out plans; provide input in developing effective and scalable solutions to improve operational efficiency.

**Requirements**:
**Requirements & Experiences**:

- Minimum 3 years of experience in the retail industry, preferably in fast fashion.
- Minimum 2 years of experience in managing a retail team(s) - both front and back of house.
- Minimum diploma degree in finance/communications/marketing/merchandising.
-

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