Vice President Customer Experience Lead
3 days ago
-Job Advert Details
**Some careers shine brighter than others.**
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking an experienced professional to join this team in the role of **Vice President Customer Experience Lead**
**Responsibilities**
- Manage and lead Complaint Handling Management
- Liaise with Global CX team and ensure Country to adopt and successfully implement Global Standard
- Manage and achieve Global CX KPI Target and NPS target.
- Coordinate and working closely with Customer’s touchpoints and other units to ensure the Bank is addressing customer complaints and feedbacks.
Qualifications
**To be successful in this role, you should meet the following requirements**:
- Min 5 years experience in leading Customer Experience.
- Min 10 years working experience in Banking or financial industry.
- Min Bachelor Degree.
**You’ll achieve more at HSBC**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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