Customer Experience Ecommerce
5 days ago
**Key Responsibilities**:
Responsible to monitor, analyze and report Marketplace customer experience Hygiene component (live chat, order deliveries, order cancellations, reviews & discussion, and banner)
Responsible to monitor and analyze all Kanmo Official Store health & performance
To assist Marketplace Customer Experience Associate Manager in order to deliver customer excellence
Will be go-to person for marketplace & other internal division for BAU & customer journey process
**Requirements**:
Diploma or Bachelor degree holder any field
Minimum 2 years of working experience in digital marketing with a passion for e-commerce
Good in Microsoft Office specially Excel is a must
Must be able to communicate in Bahasa and English
Proficient in Microsoft Office package and filing documents
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