Customer Experience Ecommerce

5 days ago


Jakarta, Indonesia Kanmo Group Full time

**Key Responsibilities**:
Responsible to monitor, analyze and report Marketplace customer experience Hygiene component (live chat, order deliveries, order cancellations, reviews & discussion, and banner)

Responsible to monitor and analyze all Kanmo Official Store health & performance

To assist Marketplace Customer Experience Associate Manager in order to deliver customer excellence

Will be go-to person for marketplace & other internal division for BAU & customer journey process

**Requirements**:
Diploma or Bachelor degree holder any field

Minimum 2 years of working experience in digital marketing with a passion for e-commerce

Good in Microsoft Office specially Excel is a must

Must be able to communicate in Bahasa and English

Proficient in Microsoft Office package and filing documents



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