Customer Experience Researcher

**About the Role** If you’re looking to be a part of a dynamic, highly analytical team that enjoys collaborating with many people, look no further. As a Senior Researcher for Payments stream at GoTo Financial, you’ll play an instrumental role to directly impact the company’s way of developing products & strategies through users’ insights. You’ll...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

**Requirement**: - Diploma / Bachelor's degree in any major - Fresh graduate or max. 2 years of experience - Jakarta placement (but willing to work mobile) - Have a customer-oriented mindset and excellent communication skills. - Easily connect with people from a diverse range of backgrounds. - Track customer experiences across online and offline channels,...

**Requirements**: - Bachelor's degree in Business, Marketing, or related field. - Proven leadership experience in customer experience or a related role. - Excellent communication and relationship-building skills. - Proficient in data analysis and feedback tools. - A strong understanding of the needs of the hospitality industry will be a...

About the RoleWe are seeking an exceptional leader to spearhead our customer experience initiatives and drive business growth. As the Head of Customer Advocacy, you will be responsible for developing and implementing strategies that prioritize customer needs and deliver seamless experiences.Key Responsibilities:Collaborate with cross-functional teams to...

Support Jakarta, Indonesia Hello, everyone! PT Valbury Asia Futures part of Valbury Asia Group is a financial services company based in Jakarta and established in 1999 #hiring **Head of CX/CS** position. Job Description: - Lead the Customer Services team within the division and continually improve the customer service experience in the division - Market &...

Create a strategy for providing a positive brand experience to channels and users - Identify problems in business with channel - Improve channel business based on data or research - Collaborate with internal teams to find solutions - Coordination of existing data results with real area situation - At least 2 years of working experience as a Customer and Data...

As this will be a senior position, evidence of research productivity, hands-on in preparing the research report, versatility in research methods, experience on handling client service in research project, and the ability to work with interdisciplinary research teams are all essential **REQUIREMENTS**: - Min. Bachelor / Master Degree from Social Studies &...

We are seeking a seasoned Customer Experience Manager to lead our customer support, service operations, and experience strategies in the fintech industry. This role requires a customer-centric leader who can enhance service quality, optimize customer satisfaction, and drive operational efficiency while ensuring compliance with fintech industry...

Responsibilities: - Identify opportunities for original SAP technologies and product enhancement - Create research plan, develop business strategies, and solution for SAP - Aware of SAP latest trend in local and global setting - Conduct user research to understand the market and user needs - Create plan and structure analysis Qualifications: - Bachelor or...

**Key Responsibilities**: Responsible to monitor, analyze and report Marketplace customer experience Hygiene component (live chat, order deliveries, order cancellations, reviews & discussion, and banner) Responsible to monitor and analyze all Kanmo Official Store health & performance To assist Marketplace Customer Experience Associate Manager in order to...

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. LI-Hybrid **Job Purpose**: To provide excellent customer service and to promote this idea...

**About Us** Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data,...

Job Description: - Ensure our customers can have an easy transaction and understanding of our products according to their needs. - Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc) - Help make decisions on operations, products, and...

About the PositionRole DescriptionManajemen (Penjualan) is seeking a Customer Experience Officer to lead the development and execution of our ecommerce strategy, driving growth and ensuring a seamless online customer experience.Key ResponsibilitiesDeveloping and implementing a comprehensive ecommerce strategy to increase online sales and drive business...

**About the Role** If you’re looking to be a part of a dynamic, highly analytical team, and an opportunity to ensure user insights are at the heart of Gojek driver’s experience, look no further. Fasten your helmet and climb onboard as a Senior Researcher - Market Research Lead for the Driver Platform team. You will be our go-to expert in quantitative...

Company Description **The Company** YouGov is an international market research and data analytics group. Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them. We have the best data and the best...

About the Role Customer Experience (CX) Team focused on ensuring that every interaction a customer has with the company is positive, seamless, and aligns with the company's values and goals. The team works across various touchpoints, from customer support to product usage, to ensure customers feel heard, valued, and supported throughout their journey with...

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience at Stockbit, you will have the following responsibilities: - Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and...

**About the Role** If you’re a seasoned researcher who wants to make meaningful impacts for merchants (starting from micro, small-medium, and also enterprises) then we’re looking for you! As our Researcher, you’ll be part of the Commerce Enablement stream at GoTo Financial (Consist of: MOKA and GoKasir (POS Product), Selly and GoStore) that directly...