Senior Researcher-customer Experience

Customer Experience**Customer Experience Researcher**: - Jakarta,Jakarta - Full Time **Responsibilities**: - Develop and execute case studies and quantitative and qualitative market research studies - Handle primary and secondary market research and gather, analyze and disseminate information. - Evaluate program methodology and key data to ensure that...

**Requirements**: - Bachelor's degree in Business, Marketing, or related field. - Proven leadership experience in customer experience or a related role. - Excellent communication and relationship-building skills. - Proficient in data analysis and feedback tools. - A strong understanding of the needs of the hospitality industry will be a...

Senior UX Researcher's main responsibilities are to deliver actionable insights from research result to support stakeholders on achieving business objectives and to support UX researchers on conducting the research Construct UX Research Conduct UX Research Analyze & Synthesize The Data Support Research Planning Facilitating Human-Centered Design...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

As this will be a senior position, evidence of research productivity, hands-on in preparing the research report, versatility in research methods, experience on handling client service in research project, and the ability to work with interdisciplinary research teams are all essential **REQUIREMENTS**: - Min. Bachelor / Master Degree from Social Studies &...

**About the Role** If you’re looking to be a part of a dynamic, highly analytical team, and an opportunity to ensure user insights are at the heart of Gojek driver’s experience, look no further. Fasten your helmet and climb onboard as a Senior Researcher - Market Research Lead for the Driver Platform team. You will be our go-to expert in quantitative...

**Requirement**: - Diploma / Bachelor's degree in any major - Fresh graduate or max. 2 years of experience - Jakarta placement (but willing to work mobile) - Have a customer-oriented mindset and excellent communication skills. - Easily connect with people from a diverse range of backgrounds. - Track customer experiences across online and offline channels,...

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Senior Research Executive, Quantitative South Jakarta, Indonesia The primary responsibility is to provide day to day support to Directors and Managers...

Insights Kantar is the world’s leading data, insights and consulting company and our Insights colleagues are experts in human understanding. They help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers. Job Details Kantar - Insights Division Senior...

About the RoleWe are seeking an exceptional leader to spearhead our customer experience initiatives and drive business growth. As the Head of Customer Advocacy, you will be responsible for developing and implementing strategies that prioritize customer needs and deliver seamless experiences.Key Responsibilities:Collaborate with cross-functional teams to...

Company Description YouGov is an international research data and analytics group. We help the world’s most recognised brands, media owners and agencies to plan, activate and track better marketing activities. As pioneers of online market research, we have been building an ever-growing source of consumer data for the past twenty years. Creating the...

Job Purpose and Impact The Senior Customs Analyst will support regional and global customs in areas such as risk assessment, value preservation review and regional and global customs compliance improvement projects. We seek a professional who will work closely with internal business units to address risk and leverage customs opportunities, develop and...

Support Jakarta, Indonesia Hello, everyone! PT Valbury Asia Futures part of Valbury Asia Group is a financial services company based in Jakarta and established in 1999 #hiring **Head of CX/CS** position. Job Description: - Lead the Customer Services team within the division and continually improve the customer service experience in the division - Market &...

About the Role Customer Experience (CX) Team focused on ensuring that every interaction a customer has with the company is positive, seamless, and aligns with the company's values and goals. The team works across various touchpoints, from customer support to product usage, to ensure customers feel heard, valued, and supported throughout their journey with...

**About Amartha** At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and...

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Kantar - Insights Division Senior Research Manager, Qualitative South Jakarta, Indonesia The primary responsibility is to run accounts on a day-to-day...

About PopulixPopulix is a cutting-edge consumer insights platform that empowers businesses to connect with their target audience. With a vast database of 550,000 diverse respondents across Indonesia, we provide actionable insights to help clients better understand Indonesian consumers' preferences.Key Responsibilities:Evaluate business objectives and...

**About Us** Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data,...

Create a strategy for providing a positive brand experience to channels and users - Identify problems in business with channel - Improve channel business based on data or research - Collaborate with internal teams to find solutions - Coordination of existing data results with real area situation - At least 2 years of working experience as a Customer and Data...

Company Description Gravel is a technology company that makes it simple for you to find qualified and trustworthy construction workers. Since 2019, we have committed to making a difference through the power of technology for both our clients' projects and blue collar workers. We aim to solve quality labor shortages by democratizing access to blue collar...