CRM Country Manager Indonesia

4 days ago


Jakarta, Jakarta, Indonesia Societe Generale Full time
CRM Country Manager Indonesia (Textile Industry)
  • Full-time

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

PRIMARY RESPONSIBILITIES

  • Sell bluesign services to textile manufacturing mills, brands, and chemical suppliers in Indonesia.
  • Establish solid customer relations with existing customers in Indonesia.
  • Support customers in implementing the bluesign system in their organization, marketing, and supply chain.
  • Cooperate with SGS Indonesia in event management for bluesign events.
  • Attend trade shows in the textile industry to acquire new customers in Indonesia.
  • Support cross country/region CRM activities.
  • Ensure achievement of regional objectives set in the mid-range plan and yearly budgets.
  • Support regional and local CRM activities (cross region support with focus in South East Asia such as Malaysia and Singapore).

SPECIFIC RESPONSIBILITIES

  • Establish the bluesign system and services in Indonesia together with the bluesign organization.
    • Visit potential customers on-site and network at trade shows.
    • Selling bluesign system partnerships and other services to manufacturers, brands, and chemical companies.
  • CRM Management
    • Lead the whole acquisition process.
    • Acquire new customers.
    • Support and coordinate customer-related activities.
    • Ensure payments and keep customer data up to date.
    • Train customer personnel in cooperation with bluesign services.
    • Deliver presentations, participate in fairs, and network.
  • Provide regular feedback on sales activities in the country.
  • Provide regular feedback on competitor activities and market developments in Indonesia.
  • Support the Technical Service team during assessment preparation, on-site visits, and implementation of the bluesign system.
  • Assist in travel planning for the regional director and set up customer and potential customer meetings when visits in Indonesia are planned.
  • Participate in mid to long-term projects designated by the Head CRM and Regional Director.

PROFILE

  • Established and profound experience in the Indonesian textile manufacturing chain (+10 years of experience).
  • Profound knowledge in the textile supply chain (Brand experience, education as Textile Chemical or Textile Engineer with understanding of environmental key performance indicators).
  • Great contacts within the local textile industry and textile organizations/associations.

REQUIRED SKILLS

  • Excellent people skills and an eloquent networker.
  • Good knowledge of the local textile industry.
  • High-level contacts within the local textile industry.
  • Knowledge in textile chemistry, textile processing, supply chain, and brand world.
  • Willingness for continuous learning.
  • Organizational skills and a high level of independence.
  • Good English and Indonesian skills in writing and speaking.
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