Loyalty General Manager

5 days ago


Jakarta, Jakarta, Indonesia Plaza Indonesia Full time

Talent Acquisition & Organizational Development Manager at Plaza Indonesia

Job Responsibilities:

  • Lead the strategic planning and execution of enterprise-wide rewards and loyalty programs.
  • Lead the digitization CRM system design, development, and oversee the implementation of a customer management strategy.
  • Research, develop, and implement an overall customer value proposition, with CRM and loyalty programme positioned at the centre.
  • At both strategic and operational levels, forecast, manage and analyse program performance metrics, report on trends and patterns, and institute course correction remedies.

Job Requirements:

  • Min. S1/Bachelor Degree. Preferably S2/Master Degree in Marketing/Business Management from reputable University.
  • Min. 12 years in CRM/Loyalty Management role; or Min. 7 years in Managerial Level, with retail/services/hospitality industry experience will be an advantage.
  • Proven track record in optimizing CRM systems and successfully driving loyalty programs that significantly impact commercial metrics.
  • Understanding of customer behaviour, market trends, and industry best practices in CRM.
  • Proficient in using CRM software and other analytics tools.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Analyst, Marketing, and Management

Industries

Retail, Advertising Services, and Marketing Services

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