Loyalty Program Director
5 days ago
Strategic Leadership Role: Loyalty General Manager at Plaza Indonesia.
We are seeking an expert with a strong background in CRM and loyalty program management to drive business growth through customer engagement.
Responsibilities:
- Develop and execute strategic plans for enterprise-wide rewards programs.
- Collaborate with cross-functional teams to design and implement customer-centric solutions.
- Analyze customer data to inform loyalty program strategies and optimize CRM system performance.
- Drive metric-driven decision-making and ensure program success through data-driven insights.
Qualifications:
- Bachelor's degree in Marketing or Business; Master's preferred.
- Minimum 12 years of experience in CRM/Loyalty Management; 7 years in retail/hospitality leadership a plus.
- Proven track record in CRM optimization and loyalty program development.
- Strong analytical skills and ability to communicate complex data insights.
- Proficiency in CRM software and analytics tools.
Mid-Senior level.
Employment TypeFull-time.
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