Loyalty Program Director

5 days ago


Jakarta, Jakarta, Indonesia Plaza Indonesia Full time

Strategic Leadership Role: Loyalty General Manager at Plaza Indonesia.

We are seeking an expert with a strong background in CRM and loyalty program management to drive business growth through customer engagement.

Responsibilities:

  • Develop and execute strategic plans for enterprise-wide rewards programs.
  • Collaborate with cross-functional teams to design and implement customer-centric solutions.
  • Analyze customer data to inform loyalty program strategies and optimize CRM system performance.
  • Drive metric-driven decision-making and ensure program success through data-driven insights.

Qualifications:

  • Bachelor's degree in Marketing or Business; Master's preferred.
  • Minimum 12 years of experience in CRM/Loyalty Management; 7 years in retail/hospitality leadership a plus.
  • Proven track record in CRM optimization and loyalty program development.
  • Strong analytical skills and ability to communicate complex data insights.
  • Proficiency in CRM software and analytics tools.
Seniority Level

Mid-Senior level.

Employment Type

Full-time.



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