Retail Operations Manager
5 days ago
Retail Operations Expert: Customer Value Proposition Specialist.
We seek an experienced professional to develop and execute customer-centric initiatives at Plaza Indonesia.
Key Responsibilities:
- Design and implement a customer value proposition centered on CRM and loyalty programs.
- Analyze customer behavior and market trends to inform loyalty program strategies.
- Collaborate with cross-functional teams to optimize CRM system performance and drive business growth.
- Metric-driven performance analysis to ensure program success.
Requirements:
- Bachelor's degree in Marketing or Business; Master's preferred.
- Minimum 12 years of experience in CRM/Loyalty Management; 7 years in retail/hospitality leadership a plus.
- Proven track record in CRM optimization and loyalty program development.
- Strong analytical skills and ability to communicate complex data insights.
- Proficiency in CRM software and analytics tools.
Mid-Senior level.
Employment TypeFull-time.
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