Retail Operations Manager

5 days ago


Jakarta, Jakarta, Indonesia Plaza Indonesia Full time

Retail Operations Expert: Customer Value Proposition Specialist.

We seek an experienced professional to develop and execute customer-centric initiatives at Plaza Indonesia.

Key Responsibilities:

  • Design and implement a customer value proposition centered on CRM and loyalty programs.
  • Analyze customer behavior and market trends to inform loyalty program strategies.
  • Collaborate with cross-functional teams to optimize CRM system performance and drive business growth.
  • Metric-driven performance analysis to ensure program success.

Requirements:

  • Bachelor's degree in Marketing or Business; Master's preferred.
  • Minimum 12 years of experience in CRM/Loyalty Management; 7 years in retail/hospitality leadership a plus.
  • Proven track record in CRM optimization and loyalty program development.
  • Strong analytical skills and ability to communicate complex data insights.
  • Proficiency in CRM software and analytics tools.
Seniority Level

Mid-Senior level.

Employment Type

Full-time.



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