CRM Country Manager Indonesia
3 days ago
- Full-time
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.
PRIMARY RESPONSIBILITIES
- Sell bluesign services to textile manufacturing mills, brands, and chemical suppliers in Indonesia.
- Establish solid customer relations with existing customers in Indonesia.
- Support customers in implementing the bluesign system in their organization, marketing, and supply chain.
- Cooperate with SGS Indonesia in event management for bluesign events.
- Attend trade shows of the textile industry to acquire new customers in Indonesia.
- Support cross country/region CRM activities.
- Ensure achievement of regional objectives set in mid-range plan and yearly budgets.
- Support regional and local CRM activities (cross region support with focus in South East Asia such as Malaysia and Singapore).
SPECIFIC RESPONSIBILITIES
- Establish the bluesign system and services in Indonesia together with the bluesign organization.
- Visit potential customers on site, and network at trade shows.
- Selling bluesign system partnerships and other services to manufacturers, brands, and chemical companies.
- CRM Management
- Lead the entire acquisition process.
- Acquire new customers.
- Support and coordinate customer-related activities.
- Ensure payments and keep customer data up to date.
- Train customer personnel in cooperation with bluesign services.
- Deliver presentations, participate in fairs, and network.
- Provide regular feedback on sales activities in the country.
- Provide regular feedback on competitor activities and market developments in Indonesia.
- Support the Technical Service team during assessment preparation, on-site visits, and implementation of the bluesign system.
- Assist in travel planning for the regional director and set up customer and potential customer meetings when a visit to Indonesia is planned.
- Participate in mid to long-term projects designated by the Head of CRM and Regional Director.
PROFILE
- Established and profound experience in the Indonesian textile manufacturing chain (+10 years of experience).
- Profound knowledge of the textile supply chain (brand experience, education as Textile Chemical or Textile Engineer with understanding of environmental key performance indicators).
- Great contacts with local textile industry and textile organizations/associations.
REQUIRED SKILLS
- Excellent people skills and an eloquent networker.
- Good knowledge of the local textile industry.
- High-level contacts within the local textile industry.
- Knowledge of textile chemistry, textile processing, supply chain, and brand world.
- Willingness for continuous learning.
- Organizational skills and a high level of independence.
- Good English and Indonesian skills in writing and speaking.
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