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IT Helpdesk Support

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Jakarta, Indonesia PT Telkomsel Ekosistem Digital Full time

**About Us**

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As an IT Operation Support, you will be an integral part of our technology team, ensuring the smooth operation of IT systems and providing support to internal and external stakeholders. Your role will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to maintain a reliable and efficient IT environment.

**What you will do, but not limited to**:

- Providing step-by-step instructions to help customers resolve issue.
- Diagnosing and troubleshooting hardware and software issues
- Forwarding complex problems to more experienced IT staff.
- Document technical processes and procedures to guide team members and users.
- Keeping technical documentation and service catalogs up to date.
- Conduct regular system checks and prepare reports on system performance and incidents.

**Requirements**:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support or operations
- Proficiency in SQL for database management, query development, and data analysis.
- Experience with additional programming languages or tools (e.g., Python, PowerShell) is a plus.
- Strong problem-solving skills and experience with hardware, software, and networking.
- Familiarity with IT service management (ITSM) tools and ticketing systems.
- Knowledge of operating systems, server management, and database systems.
- Good communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail.