IT Helpdesk Support
4 weeks ago
**About Us**
INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.
INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).
As an IT Operation Support, you will be an integral part of our technology team, ensuring the smooth operation of IT systems and providing support to internal and external stakeholders. Your role will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to maintain a reliable and efficient IT environment.
**What you will do, but not limited to**:
- Providing step-by-step instructions to help customers resolve issue.
- Diagnosing and troubleshooting hardware and software issues
- Forwarding complex problems to more experienced IT staff.
- Document technical processes and procedures to guide team members and users.
- Keeping technical documentation and service catalogs up to date.
- Conduct regular system checks and prepare reports on system performance and incidents.
**Requirements**:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support or operations
- Proficiency in SQL for database management, query development, and data analysis.
- Experience with additional programming languages or tools (e.g., Python, PowerShell) is a plus.
- Strong problem-solving skills and experience with hardware, software, and networking.
- Familiarity with IT service management (ITSM) tools and ticketing systems.
- Knowledge of operating systems, server management, and database systems.
- Good communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail.
-
Software Support Specialist
6 months ago
Jakarta, Indonesia RTLAWRENCE CORPORATION PHILIPPINE BRANCH Full time**RT Lawrence Corporation is expanding!** We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve. We take pride on our propriety software that we modify and setup base on our clients...
-
IT Support Helpdesk
6 months ago
Jakarta, Indonesia Mitra Integrasi Informatika Full timeDeskripsi Pekerjaan: - Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Operasional IT - Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian - Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait - Melakukan Support terhadap user untuk...
-
Helpdesk Support
6 months ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...
-
IT Helpdesk
6 months ago
Jakarta, Indonesia PT Asuransi Digital Bersama Full time**Responsibilities** - Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and software(s) for all employees according to company standard. - Establish vendor engagement, pricing and purchase SLA. - Set up IT assets and maintenance system to ensure ticketing, SLA, up to...
-
IT Support
7 months ago
Jakarta, Indonesia IT Help Desk Indonesia Full timeKualifikasi: Usia Max 33thn Berpengalaman sebagai IT Support / IT Helpdesk min 2thn Menguasai perbaikan Printer Manguasai merakit dan instalasi hardware komputer Dapat melakukan instalasi dan konfigurasi software komputer beserta mampu memperbaiki troubleshooting software yang umum Mengerti dan dapat melakukan instalasi dan konfigurasi security computer...
-
IT Helpdesk
6 months ago
Jakarta, Indonesia PT Adi Data Informatika Full timeAdiData is an IT company focus in providing total IT Business Solutions, IT Infrastructures and IT Services to our customers. Our team has a lot of experiences in delivering the best IT Business Solutions, IT Infrastructures and IT Services with the latest trend, latest products/technologies and high quality of services. Deskripsi Pekerjaan Melakukan...
-
IT Helpdesk Support
3 weeks ago
Jakarta, Indonesia PT Elabram Systems Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** TI, Network Engineer **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting,...
-
Helpdesk
6 months ago
Jakarta, Indonesia PT Sinergy Informasi Pratama Full time**Qualification**: - Max 25 years old - **Diploma degree** majoring in Management/ Telecommunication / Computer Engineering / Electrical Engineering / Informatics or other related majors. - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). - Skilled in archiving documents neatly and...
-
IT Support
6 months ago
Jakarta, Indonesia PT Wahana Tata Mandiri (IT Help Desk Indonesia) Full timeKualifikasi: - Usia Max 32thn - Berpengalaman sebagai IT Support / IT Helpdesk min 2thn - Menguasai perbaikan Printer - Manguasai merakit dan instalasi hardware komputer - Dapat melakukan instalasi, konfigurasi software komputer, dan troubleshooting software - Dapat melakukan instalasi, konfigurasi security computer, dan mengatasi virus malware komputer -...
-
IT Helpdesk
6 months ago
Jakarta, Indonesia Aero Systems Indonesia Full timeProvides technical assistance and support to customers Receives and answers, within well-established guidelines, to call center questions and complaints Answers users' inquiries regarding software and hardware operation to resolve problems Dispatches service requests on a day-to-day basis and escalates issues to 2nd level troubleshooters Maintain a...
-
IT Helpdesk
3 months ago
Jakarta, Indonesia PT Bawana Margatama Full timeKualifikasi: 1. Memahami bahasa programing/query SQL Server / Oracle / PostgreSQL / Pyhton 2. Memiliki interpersonal & communication skill yang baik 3. Bersedia bekerja Shifting termasuk di hari libur 4. Kemampuan menganalisa permasalahan system 5. kemampuan problem solving atau menyelesaikan masalah 6. Freshgradute ok atau pengalaman 1 tahun di...
-
IT Helpdesk Executive
6 months ago
Jakarta, Indonesia Elabram Full timeJob Description Melakukan troubleshooting dan mengidentifikasi permasalahan sehubungan dengan office 365, Windows 10 client, dan aplikasi aplikasi yang berada di sisi pengguna Melakukan pengawasan dan inventarisasi pergerakan barang barang IT yang ada kaitannya dengan laptop, pc, gadgeting ,dan peripheral Konfigurasi, Kontrol, dan Montoring CCTV, Printer,...
-
IT Helpdesk
2 months ago
Jakarta, Indonesia PT Solusi Kode Indonesia Full timeSolecode is a leading digital transformation consultant dedicated to delivering rapid, high-quality solutions with exceptional UI/UX design and unmatched agility. We are committed to empowering enterprises on their digital transformation journey with innovative and effective strategies. We are currently seeking a skilled **IT Helpdesk** to join our team and...
-
IT Helpdesk
3 months ago
Jakarta, Indonesia Garena Full timeJakarta Engineering and Technology Entry Level As an IT Helpdesk, you will be part of a team to ensure the seamless operation of IT services at Garena by providing comprehensive IT support to end-users, maintaining IT assets, ensuring the security and efficiency of our IT systems, and supporting IT needs during events. **Job Description**: - Provide...
-
IT Helpdesk
7 months ago
Jakarta, Indonesia PT Tiga Daya Digital Indonesia (Eksad Technology) Full timeTiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly. Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by...
-
Helpdesk
2 months ago
Jakarta, Indonesia PT Sinergy Informasi Pratama Full time**Qualification**: - Max 25 years old - **Diploma degree** majoring in Management/ Telecommunication / Computer Engineering / Electrical Engineering / Informatics or other related majors. - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). - Skilled in archiving documents neatly and...
-
Helpdesk
6 months ago
Jakarta, Indonesia ATI Business Group Full time**Responsibilities**: - You will provide helpdesk support to client customers, such as resetting passwords, creating access, and extending card validity for Virtual Credit Cards. - giving the solution for any issue related to the Virtual Credit Card to the client, etc. - You also need to work on problems of moderate scope where analysis of situations or...
-
Application Support Jr
7 months ago
Jakarta, Indonesia Mitra Integrasi Informatika Full time**Application Support Leader** - Mengikuti Kegiatan harian yang diadakan di TMMIN & Update hasil dari kegiatan tersebuk tim helpdesk - Mengontrol ticketing & assigment yang masuk ke dalam team helpdesk - Melakukan follow up eskalasi ke tim ISTD bersama L2 jika diperlukan - Mengontrol Issue yang masuk berdasarkan Channel yang sudah disepakati - Melakukan...
-
Senior Executive
6 months ago
Jakarta, Indonesia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Helpdesk Lead
8 months ago
Jakarta, Indonesia JLL Full time**JLL supports the Whole You, personally and professionally.** **Helpdesk Lead (Bank)** **Work Dynamics - Integrated Facilities Management** - Ensure to instil a culture of engagement in the team that match our ‘I am JLL’ behaviours of being an Expert, Proactive, Innovative, Versatile, team Player and valuing the Customer - demonstrating actions on a...