Helpdesk & Monitoring Supervisor

**Job Purpose**:The purpose of the help desk is to resolve customer complaints and queries in an organized and accurate way through follow-ups and escalations. The goal is to ensure the customer can be satisfied with the problem handling. **This position will be reporting directly to the Helpdesk & Monitoring Manager.** **Main Responsibility** - Acting as...

**Main Function** Responsible and has high initiative and analytical thinking to bridge, analyze, provide solutions to the gap between the needs of the Helpdesk Monitoring & Operation Strategy Division, especially for helpdesk and monitoring with technological solutions. Understanding how changes based on changes in processes, products, and services can...

**Responsibilities** - Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and software(s) for all employees according to company standard. - Establish vendor engagement, pricing and purchase SLA. - Set up IT assets and maintenance system to ensure ticketing, SLA, up to...

Requirement: - A recent fresh graduate in Computer Sciences, Information Technology or related field is preferred - At least 1 year of working experience in IT Helpdesk or related position - Has basic knowledge of computer hardware, software, and OS - Good understanding basic & advanced network monitoring, security system & IT Service Management -...

AdiData is an IT company focus in providing total IT Business Solutions, IT Infrastructures and IT Services to our customers. Our team has a lot of experiences in delivering the best IT Business Solutions, IT Infrastructures and IT Services with the latest trend, latest products/technologies and high quality of services. Deskripsi Pekerjaan Melakukan...

What will be your main function and you will collaboration with: Field Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Field Troubleshooter is typically involved in resolution of callouts or other complex technical issues if the Technical Helpdesk...

Supervise and receive complaints related to IT and follow up until the problem is solved Supervise the setting process on the user's computer Make weekly, monthly and annual work reports to Department Head Minimum Bachelor's degree Majoring Informatics Engineering / Computer Science / Informatics System 5 years experience in IT Helpdesk Have a good skill...

Jakarta Engineering and Technology Experienced (Individual Contributor) IT Helpdesk Engineer is the backbone of our business. You will help to develop a competitive advantage by defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a...

Jakarta Engineering and Technology Entry Level As an IT Helpdesk, you will be part of a team to ensure the seamless operation of IT services at Garena by providing comprehensive IT support to end-users, maintaining IT assets, ensuring the security and efficiency of our IT systems, and supporting IT needs during events. **Job Description**: - Provide...

**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Melakukan pengetesan dan setting perangkat gps tracker - Melakukan pengecekan server secara rutin - Membuat laporan internal dan eksternal **Persyaratan** **Tingkat Pendidikan** D3 **Jurusan...

Solecode is a leading digital transformation consultant dedicated to delivering rapid, high-quality solutions with exceptional UI/UX design and unmatched agility. We are committed to empowering enterprises on their digital transformation journey with innovative and effective strategies. We are currently seeking a skilled **IT Helpdesk** to join our team and...

**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Melakukan pengetesan dan setting perangkat gps tracker - Melakukan pengecekan server secara rutin - Membuat laporan internal dan eksternal Benefit - Asuransi BPJS & Ketenagakerjaan - Asuransi...

**JLL supports the Whole You, personally and professionally.** **Helpdesk Lead (Bank)** **Work Dynamics - Integrated Facilities Management** - Ensure to instil a culture of engagement in the team that match our ‘I am JLL’ behaviours of being an Expert, Proactive, Innovative, Versatile, team Player and valuing the Customer - demonstrating actions on a...

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...

**Job Description Team HelpDesk**: - 1. Memahami system ticketing (Create,folllow up ticket,Close ticket, Laporan2).- 2. Mampu berkomunikasi aktif dengan user.- 3. End User Support (EUS).- 4. Memahami mengenai asset tracking management, - 5. Mampu menjalankan SOP dengan dengan benar. **Qualification, Skill** - Min Diploma (D3 ) atau Sarjana (S1) Ilmu...

Deskripsi Pekerjaan: - Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Operasional IT - Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian - Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait - Melakukan Support terhadap user untuk...

Key Responsibilities Reporting Directly to IT Service Delivery Specialist Serve as the first contact with customers who need technical assistance via available channels Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end user devices, meeting room or town hall equipment Responding in a timely...

Responsible to execute, manage and monitoring all of IT Compliance standard from Liebherr Group and PTL that need to consistent conduct with details and mandatory to conduct regular review. Also, as a first layer to handling all of IT case & request that coming from internal user. We are looking for you as: **Responsibilities**: - Implement, controlling and...

Job purpose: Customer Care B2B Jr Supervisor is responsible to ensure the CC B2B Team running well as per agreed KPI & SLA by being an intermediary between the operational functions of customer service and Customer Care Management and to provide insights for Customer Care management to formulate the strategies to increase customer satisfaction **Your main...