General Agency Reporting Helpdesk, Supervisor

1 week ago

Jakarta, Indonesia Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

**The Opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering General Agency Reporting Helpdesk, Supervisor with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Indonesia General Agency Reporting Helpdesk will be responsible to provide production and campaign data for Agency and handle question related Agency Reports and Campaign nd involved in data testing for any enhancement related with Agency Data.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Minimum Bachelor Degree
- Minimum of 3-5 years in Insurance Industry as Reporting
- Skillful in microsoft-excel and macro-excel is preferable
- Strong verbal and written skills in Bahasa Indonesia
- Strong written in English would be an asset
- Willing to learn

**Nice to Haves**:

- Ability to build and manage relationships with the key internal stakeholders

**On the job you will**:

- Deliver Regular Reports, Ad Hoc Reports and Initiatives to Agency Office.
- Validate detail data GA production, policy level and agent level
- Support UAT process if there enhancement related to Reporting and Campaign..
- Responsible to provide any ad hoc request for sales data analytical and management decision purposes.
- Monitoring and coordinating any questions, concerns, issues and appeals related to sales reporting, including regular performance reports and contest/conference reports.
- Work closely with cross-functional teams (Agency management, sales support, Operations, compensation team, etc), for any issues and/or concerns.

**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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