Helpdesk Lead

7 months ago

Jakarta, Indonesia JLL Full time

**JLL supports the Whole You, personally and professionally.**

**Helpdesk Lead (Bank)**

**Work Dynamics - Integrated Facilities Management**
- Ensure to instil a culture of engagement in the team that match our ‘I am JLL’ behaviours of being an Expert, Proactive, Innovative, Versatile, team Player and valuing the Customer - demonstrating actions on a monthly basis relating to each one;
- Clearly understand our Client(s) purpose and values
- Assist FM in day-to-day operations of workplace facilities services
- Responsible to receive an inquiry from user and log in into One View as required
- Engage with regional PSC and all helpdesk platform
- Update and remind workplace engineer on preventive maintenance are conducted timely and closure in the system
- Ensure all Reactive Maintenance is completed as per the agreed timeframes.
- Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Has a customer service oriented attitude
- Engage with vendor directly if there is minor request that required to be done
- Track and ensure timely work execution by appointed contractor to housekeep/maintain meeting rooms, social hubs and in-door plants

**Location**:
On-site -Jakarta, Indonesia

**About JLL **_ JLL Privacy Notice_**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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